Overview Your role :
As a
Supply Chain Support Analyst, you will be responsible for ensuring the smooth operation and continuous improvement of digital tools used by external partners (manufacturers and suppliers).
Responsibilities
Coordinate user support activities (Level 1), ensuring efficient handling, qualification and follow-up of incidents and requests
Animate support channels and ensure proactive communication with users
Monitor incident resolution and coordinate with technical teams to ensure timely issue resolution
Identify recurring issues, define corrective action plans and contribute to continuous improvement
Develop and maintain user documentation and training materials
Deliver training sessions and support onboarding of new users, as well as process refresh sessions
Track performance indicators (KPIs) and produce regular reporting for business teams
Prepare and lead follow-up meetings with partners
Contribute to the optimization of support processes and service quality
Qualifications
Master’s degree (Business School, Engineering School or University)
2 to 5 years
of experience in consulting, support, or project management (including internships or apprenticeships)
Knowledge of Supply Chain processes and/or support environments (RUN)
Experience in Luxury or Retail environments is a plus
Good understanding of digital tools and business processes
Strong analytical skills with the ability to qualify issues and propose solutions
Excellent communication and interpersonal skills
Client-oriented mindset and strong sense of service
Proactive, autonomous and detail-oriented
Fluent in English and Italian. Knowledge of French will be appreciated.
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