Overview At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering an environment to relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun. Amazon has an immediate opening for an IT Support Associate. IT Service Desk (SD) is the centralized IT support organization within OTS Global IT Delivery located across America, Europe / Prague, India. The team utilizes an omni-channel contact center to provide efficient, streamlined 24x7 IT support to Worldwide Operations associates and internal / external support for Amazon Lockers. SD plays a critical role in ensuring the smooth functioning of Amazon sites globally and thereby has a direct impact on Amazon’s ability to serve its customers on time. Responsibilities Effective Communication Skills: Demonstrating proficiency in clear and concise communication. This role involves interaction with Amazon internal customers across APAC / EMEA / AMER Operations / IT teams / Customer support. Adherence to standard operating procedures (SOPs) to maintain consistency and efficiency in daily operations. Good knowledge of IT troubleshooting on end-user devices: resolving issues on various client devices, including desktops, laptops, printers, and scanners. Understanding and troubleshooting skills on operating systems, specifically Windows and Linux. Flexible work schedule involving rotational shifts in a 24x7 operating environment to provide real-time customer experience. Adherence to OTS Service Desk goals: meeting targets for Response and Resolution SLA, CSAT, and effectively managing incidents. A willingness to relocate as career advancement opportunities throughout the company become available is strongly desired. Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. Basic Qualifications 1 years of corporate setting Windows, Mac or Linux operating systems support experience Experience troubleshooting integrated and interdependent computer systems Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals Preferred Qualifications CompTIA A, CompTIA Network, Cisco / CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications Experience in a dynamic environment with a high degree of customer service Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country / region you’re applying in isn’t listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. J-18808-Ljbffr