Job Title: Customer and Product Success Lead, Macerata Job Description: A dynamic and forward-thinking group in the sports and betting sector, heavily focused on technology and data, is seeking a Customer and Product Success Lead to build the Customer Support team. The company's goal is to revolutionize the sports data industry by expanding its products globally and enhancing its portfolio with cutting-edge betting solutions. Key Responsibilities: Hire, train, and manage Customer Support agents, ensuring quality and 24/7 coverage. Create or outsource Customer Support AI bots. Write guidelines for the Customer Support team. Manage Zen Desk settings and other communication channels. Coordinate communication between suppliers, partners, team, and clients. Collect feedback on operations, bugs, and performance from clients. Organize and report interactions with clients, traders, and suppliers, especially during crises. Ensure proper ticket reporting and smooth chat interactions. Work with the Product Owner and team to refine and execute bug-related tickets. Must Have: Focus on client satisfaction. Understanding and passion for AI tools. Flexibility in working hours. Organized and detail-oriented. Ability to simplify complex issues. Excellent communication, leadership, and teamwork skills. Experience in customer support, preferably in leadership or management roles. Why Join Us? Startup culture: Be part of an exciting journey from the ground up and share in our success! Talented team: Work alongside professionals with experience in top global companies. Flexible environment: Work remotely with a schedule that suits your lifestyle. Innovation-driven: Contribute to a constantly evolving company where your ideas matter. Collaborative team: Join a group that values teamwork and creativity. Cutting-edge technology: Work with the latest in sports and data analytics. J-18808-Ljbffr