Posizione: We are currently seeking a Field Operation Specialistto join our After Sales & Services Dept. at CAREL HQs in Brugine (Padova). ROLE GOAL: Guaranteeing the capability of CAREL organization of providing a high quality and effective support to the defined geographical operations in Field area. Reports to Field Operations Manager. MAIN RESPONSIBILITIES AND ACTIVITIES: - He/She performs the activities of first level of escalation from customers. - He/She will take care about: - accuracy and precision of care of customers having as KPI the speediness and level of satisfaction of such a kind of service; - tools, software, methods and way to work to simplify the contact with the customers and the resolutions of their problems and the alignment with the Sales Area Manager; - escalate if necessary to the second level of analysis of a TT; - manage a certain level of expenses on main customers’ requests having responsibility of the warranties and payments of external technical assistances; - Involve customers in new services offering it under a certain level of value or complexity; - He/She analyzes data from process-monitoring tools (as the “TT Helpdesk system” or “Contact Center” system), in order to provide summarized (e.g. Pareto analysis) and valuable information to the Area Manager of the Sales dept. Requisiti: MUST HAVE: - At least 3 years experience in similar role - Good English proficiency - High school degree - Share the value of Carel Culture Code! PREFERRED - Experience in mid-large sized companies, with focus on services - University degree is preferred Altre informazioni: