Who We Are
We are a renowned group in the hospitality sector, currently managing two prestigious 4-star hotels in the heart of Florence. Our first hotel, opened in ****, has built a solid reputation for service excellence and high guest satisfaction. To ensure impeccable service from the very first guest interaction, we are looking for a Front Desk Agent to join our Front Office team.
Role Objective
The Front Desk Agent is the first point of contact between the hotel and its guests, playing a key role in delivering a warm, efficient, and personalized welcome. The selected candidate will be responsible for managing check-in and check-out operations, handling reservations, and assisting guests throughout their stay, in line with the high standards of a luxury hotel.
Main Responsibilities
Greet guests with professionalism, courtesy, and attention.
Handle check-in and check-out procedures promptly and accurately.
Provide detailed information about hotel services, the city, and local events.
Manage phone and online bookings through the hotel's management software.
Keep arrival and departure records updated.
Collaborate with other departments to ensure maximum guest satisfaction.
Handle complaints or special requests with timely and effective solutions.
Ensure the reception area and guest information materials are tidy and presentable.
Mandatory Requirements
High school diploma or university degree in tourism/languages (preferred).
At least 1 year of experience in hotels of a similar or higher category.
Excellent command of English (B2 level or higher).
Excellent command of French and/or German (B2 level or higher).
Knowledge of a third foreign language is considered a plus.
Operational knowledge of major hotel management software (e.G., Opera, Protel, Mews, etc.).
Familiarity with major OTA channels and booking systems.
Technical and Soft Skills
Excellent communication and interpersonal skills.
Strong problem-solving abilities and stress management.
Attention to detail and accuracy in administrative tasks.
Teamwork and cross-departmental collaboration skills.
Flexibility with work shifts, including weekends and holidays.
Discretion, reliability, and strong customer orientation.
Passion for hospitality and commitment to service excellence.
Why Join Our Team?
Become part of a dynamic and growing hospitality group in the heart of Florence.
Gain professional experience in a luxury property focused on quality and detail.
Work in a stimulating and collaborative environment committed to service excellence.
We offer a competitive compensation package and real opportunities for professional growth.
If you are passionate about high-end hospitality and want to help create memorable experiences for our guests, apply now and become a key part of the success of our new property.