Job Title: (Senior) Customer Success Manager Italy, Modena Job Description: Your mission: You are responsible for our Italian customers and handle all communication. You introduce innovative payment processes for car dealer groups and other industries. You are responsible for training operational managers (remotely/on-site) on our product usage. You identify potential obstacles in the onboarding process and work with customers and colleagues to resolve them. You handle upgrades of our solutions for existing clients. You help to improve our product and processes through close customer contact. Your profile: At least 5 years of experience in digital (multi) project management, with proven successful projects. A structured, organized approach, even under stress, managing multiple tasks. Clear and confident communication at C-level, even in tense situations. Willingness to travel to customer sites. Native or bilingual in Italian, proficient in business English, and eager to work in a fast-paced environment. Experience in automotive or software sectors is a plus but not essential. Why us? Be part of one of Europe's most exciting FinTech scale-ups. Extensive training and development opportunities to enhance your skills. An open, transparent corporate culture where your ideas are valued. Option to work from home. Monthly team events focused on team spirit and fun. About Us: Aufinity, based in Cologne, is a pioneering FinTech scale-up in digital payment solutions for the automotive sector. Since 2018, with bezahl.de, we've created a comprehensive platform for digital payment management in automotive trade, helping customers save time and costs while enabling fully digital payment processes with various methods, including large sums. J-18808-Ljbffr