BAUMANN have been for over 50 years specialist of Sideloaders at the forefront of new technology and equipment design. Baumann forklifts are machines with a cutting-edge technological content and a wide range of customizations. For our plant based nearby Verona we are looking for: Service Manager industrial Vehicles (M/F) Essential Duties - Lead the Service and spare part Dept. - Manage service-related customer concerns such as warranty issues, job scheduling, job progress, etc. - Maintain industry leading levels of customer satisfaction. - Guarantee an excellent spare parts delivery service - Document, submit, and resolve claims with dealers. - Prepare customer repair estimates and/or quotes in a timely and accurate manner and provides follow-up. - Resolve customer disputes to ensure fair value for the customer and company. Requisiti di lavoro Qualifications/Requirements - Experience in industrial Equipment, Mining or Electrical/Mechanical Engineering. - Technical understanding of equipment operation / repair of heavy Machinery Equipment - Knowledge of customers and distributors - Languages: full proficiency Italian and English, German or French knowledge is a plus Location: Cavaion Veronese (North of Italy) nearby City of Verona and Garda Lake Baumann is committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. Contratto di lavoro: Tempo pieno, Tempo indeterminato Disponibilità: - Dal lunedì al venerdì - Turno diurno Retribuzione supplementare: - Premio di produzione - Quattordicesima - Tredicesima