Who are we? At Vertiv, we’re on a mission to empower the people that will power the future. We design, manufacture, and service products and solutions that keep the world connected, with $6.9 billion in sales and a presence in nearly 70 countries. We are seeking a Support Customer Communication Management specialist to join our team in Bologna, Italy. Please note, this is a temporary position. What will you be doing? Sending formal communication to customers via Legal Mail in two phases: - Preliminary starting June 2025; - Final starting September 2025. Communicating with specific customer groups: - Main customer database (undifferentiated); - Private customers with open backlog; - Public customers with open backlog; - Public customers with open bids. Sending targeted communications during different phases. Main responsibilities: Coordinate with Vertiv Italy offices to verify and manage customer lists across phases. Update customer databases, mainly legal mail addresses. Ensure all customers receive relevant communications throughout the process. Manage letter issuance via legal mail, handle delivery issues and responses. Assist in providing additional information to customers and act as a liaison among Vertiv offices. What will make you successful? High school diploma. Fluency in the local language. Proficiency in Microsoft Office; experience in database management is a plus. Strong administrative skills and teamwork attitude. Excellent communication skills, especially in dealing with customers. Our candidate should embody Vertiv’s Core Principles: Safety, Integrity, Respect, Teamwork, Diversity & Inclusion, and align with our Strategic Priorities: Customer Focus, Operational Excellence, High-Performance Culture, Innovation, Financial Strength. Additionally, demonstrate behaviors such as ownership, urgency, customer-first mindset, leadership, continuous improvement, and personal development. Work Authorization: No calls or agencies, please. Only candidates authorized to work in the US without sponsorship are eligible. Equal Opportunity Employer: We promote equal opportunities in all aspects of employment, respecting diversity and inclusion. J-18808-Ljbffr