We help the world run better. At SAP, we keep it simple: you bring your best to us, and we’ll bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what’s next. The work is challenging – but it matters. You’ll find a place where you can be yourself, prioritize your wellbeing, and truly belong.
What you’ll do
* Own and grow the client engagement for SAP Private Cloud and act as the voice of the client within SAP.
* Accountable for the entire SAP Private Cloud engagement, lead the engagement with supporting SAP functions and roles to deliver as per contract scope and in line with customer expectations.
* Set up a proactive service plan and conduct regular service review meetings with clients (operational and strategic topics).
* Act as an (de‑)escalation point for delivery-related topics (Incidents, Service Requests and other customer requirements).
* Ensure seamless alignment across multiple SAP internal and external stakeholders.
* Oversee client onboarding activities, upgrade/migration projects, and other service delivery initiatives.
* Support commercial change request management in the client lifecycle, perform contract compliance and risk management (project and business risks).
* Support the positioning of additional SAP Private Cloud offerings and support contract renewal in alignment with SAP sales teams.
What you bring
* Fluency in Italian and English is mandatory. Fluency in Spanish, German, Portuguese or Turkish language is an advantage.
* Proven track record in managing client engagements, e.g. in Service Delivery Management, Consulting, or Pre‑Sales settings.
* Strong customer orientation with a focus on relationship, expectation and de‑escalation management.
* Good understanding of SAP Basis, system migration and/or functional SAP application knowledge.
* Good understanding of technical infrastructure and virtualised system landscapes.
* Knowledge of IT trends, their impact on business strategies, and SAP’s strategy and service portfolio.
* Ability to work effectively as a virtual member of a dynamic and dispersed team (remote).
* SAP Basis, IT Service Management, Project Management, Cloud and IT infrastructure certifications are beneficial.
Meet your team
SAP Private Cloud is a global organization and the regional CDM team is located in Germany, Spain and Italy. We are highly diverse and positivity‑spirited colleagues. Next to our obsession for customer satisfaction, we value internal knowledge sharing & collaboration as well as making the SAP organisation a little better every day.
Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates may be required to undergo a background verification with an external vendor.
We win with inclusion. SAP’s culture of inclusion, focus on health and well‑being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.
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