Ph3Posizione /h3 pWithin the bOmnichannel Department /b, based in bRome /b, we are looking for an bOnline Retail Director. /b /p pReporting to the bChief Digital Officer /b, the selected candidate will lead Bvlgari’s global e-commerce business, ensuring a seamless digital retail experience aligned with the brand’s luxury positioning. This role will be responsible for driving online sales growth, managing the online merchandising activities, enhancing customer engagement, leading the technical development of the ecommerce product and integrating online retail with all other touchpoints. /p h3Key Responsibilities /h3 h3Strategic Leadership PL Management /h3 ul liDefine and execute the global e-commerce vision, strategy, and roadmap in alignment with Brand objectives. /li liPosition the online boutique as a flagship retail channel, delivering luxury storytelling, service excellence, and seamless integration with all client touchpoints. /li liOwn and manage the global e-commerce PL, driving revenue growth, profitability, and long-term sustainability. /li liSet and monitor key performance indicators (sales, conversion, traffic, AOV, CLV, Drive-to-Store), ensuring strong omnichannel synergies between online and offline channels. /li /ul h3Client Experience Performance /h3 ul liChampion a best-in-class luxury digital client experience across the full journey, from discovery to post-purchase service. /li liLead advanced personalization strategies, including the deployment of data-driven tools, product recommendations, content optimization /li liPartner with Media and CRM teams to drive qualified traffic, optimize conversion and retention, and ensure strong performance always aligned with Brand DNA. /li liLeverage performance data and analytics to optimize the customer journey and inform commercial and marketing decisions. /li /ul h3Team Leadership Collaboration /h3 ul liLead the global e-commerce team, fostering collaboration, agility, innovation, and a healthy work environment, ensuring trust between collaborator and efficient assignment of priorities /li liPartner cross-functionally with Retail, CRM, Digital Operations, Merchandising, Supply Chain, IT, and Communication teams to ensure aligned execution and operational excellence. /li /ul h3Responsabilità del lavoro /h3 h3Qualifications/ Professional Capabilities /h3 ul li10+ years of experience in luxury or premium e-commerce, with at least 5 years in a leadership role. /li liProven track record of managing large-scale online businesses (multi-market, multi-category). /li liStrong PL management experience and analytical acumen. /li liDeep understanding of luxury retail customer behavior, omnichannel dynamics, and digital innovation. /li liExperience working in a global matrix organization. /li liFluency in English; additional languages (especially Italian or French) are a plus. /li /ul h3Personal Competencies /h3 ul liStrategic vision with hands‑on execution ability. /li liLuxury brand sensitivity with digital‑first mindset. /li liStrong leadership, influencing, and communication skills. /li liData-driven decision making and results orientation. /li /ul pHigh cultural awareness and sensitivity. /p /p #J-18808-Ljbffr