Get AI-powered advice on this job and more exclusive features.Direct message the job poster from CavotecCavotec is a leading engineering company with 50 years of heritage in innovation, designing and delivering advanced connection and electrification solutions that drive the decarbonisation of ports and industrial applications. With five decades of experience, our systems ensure safe, efficient, and sustainable operations for a diverse range of customers and applications worldwide.
Overview
This candidate will manage customer and internal claims, being the link between the Customer and the Operations departments and managing Quality Assurance and Quality topics.
Responsibilities
Manage and handle Customers Quality issues leading the problem solving process and releasing 8D Report, by coordinating the team during root cause analysis, definition and implementation of corrective actions, until the effectiveness verification and the closure.
Ensure that the best possible service is maintained and the ultimate customer experience is provided
Manage the link between Customer and Operations departments by improving the Quality Assurance and internal processes with team, and by supporting in release of PFMEA, APQP, Control plan
Monitor and report KPI and provide regular trend analysis
Qualifications
Bachelor\'s degree in Mechanical, Electrical, Manufacturing Engineering or equivalent
Previous 2-3 years of experience in Quality Department and in Claims management
Experience working with Customers
Knowledge of Microsoft Office
Process improvement and Quality Assurance
Statistical knowledge
Project management
English language is mandatory
Interpersonal and communication skills
Negotiation
Teamwork
Driving for results and measurements capability
Candidates not in line with the requirements will not be considered.
Please attach your updated CV in English to your application.
Seniority level
Entry level
Employment type
Full-time
Job function
Quality Assurance, Engineering, and Manufacturing
Industries
Mechanical Or Industrial Engineering and Engineering Services
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