Set to open its doors in 2025, Airelles Venezia marks the beginning of an exciting new chapter as we prepare to reveal our first maison outside France. Join the founding team and play an essential role in the creation of this sanctuary of luxury on the island of Giudecca, where generous rooms and suites, extraordinary private gardens, a multi-level spa and spectacular views of the Piazza san Marco will await our guests.
Missions
Key Duties And Responsibilities
General:
* To be responsible for the cleanliness of the hotel, the comfort of guests and the equipment of the team
* Responding to guests' requests discreetly and quickly
* Anticipating guests' requests and expectations
* Ensuring customer satisfaction during their stays
* Participating in the cleaning and preparation of rooms
* Checking that the work carried out meets the hotel's quality standards, in the rooms and common areas
* Responsible for replenishing reserves
* Maintain good relations with other departments in the hotel and be a leader of your team
* Comply with quality standards
Administrative:
* Inform and follow up the guest with the Reception and Reservation department
* Monitor stock status of linen, cleaning and hospitality products and identify procurement needs to make purchases
Team management:
* Ensure the proper integration of employees into the team and actively participate in their training
* Ensure that hygiene and safety instructions in all areas are respected and followed
* Apply service standards and ensure their correct application to the team
* Define team planning and schedules
* Fulfill all tasks relating to the management of the team in accordance with the requirements of Management and Human Resources and in compliance with legal regulations (appraisal interviews, monitoring of tardiness and absences, development and weekly recording of attendance feedback, etc.)
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