PpAt Toshiba Global Commerce Solutions, Inc., we’re not just enabling the retail industry—we’re transforming it. Recognized globally as the market share leader in retail store technology, we work with many of the world’s top retailers to deliver innovative, integrated solutions that connect in-store and digital experiences. /p pEvery day, we help our customers to solve complex, real-world challenges and create more engaging, efficient and meaningful shopping experiences through cutting-edge technology. From advanced Point-of-Sale systems to next-generation in-store innovations, our end-to-end solutions keep retailers ahead in a rapidly evolving market. /p pGuided by our "Together Commerce" philosophy, we collaborate closely with clients to drive meaningful results—with insight, integrity, and impact. As part of Toshiba Global Commerce Solutions, you'll be an integral partner to the success of our customers. If you're driven by innovation, inspired by transformation, and ready to shape the future of global commerce, you’ll find your place here. /p h3Service Project Manager – Retail Maintenance Contracts /h3 h3Role Overview - What's 'In-store' for you? /h3 pEnsure the delivery of maintenance services for the retail sector, guaranteeing compliance with contractual KPIs and SLAs, customer satisfaction, and financial control. The role involves end-to-end management of contracts, coordinating internal teams and suppliers, with a strong focus on process governance and service quality. /p pbReports to: /b Maintenance and Services Director, Italy /p pbOffice Location: /b Via Torri Bianche, 24, 20871 Vimercate /p pbTravel Requirements: /b To regional customer sites as required. /p h3Key Responsibilities /h3 ul libMaintenance Contract Management /b: Operational and administrative supervision of contracts, including Service Level Agreements (SLA's), Key Performance Indicator verification and the handling of any non-compliance issues. /li libProject Management /b: Planning, coordination, and monitoring of project activities related to rollouts and maintenance interventions, ensuring compliance with contractual SLAs. /li libOptimise costs and maximise contract profitability through /b proper allocation and budget management to ensure deliverables are met within the project scope. /li libCompliance and Methodologies /b: Adoption of methodologies aligned with international standards, including ITIL for IT service management and Project Management Body of Knowledge (PMBOK) for project management. /li libGovernance and Reporting /b: Preparation of periodic reports on performance, costs, and revenue, highlighting interventions and achieved results. /li libTeam and Vendor Management /b: Coordination of internal resources (project managers, system engineers, developers) and vendors /li libCustomer Interface /b: Continuous interaction with the client for approvals, issue management, and request closure, ensuring transparency and service quality. /li libImprove customer satisfaction /b through efficient and transparent processes. /li libConsistently strive to embody Toshiba's values /b of respect, empowerment, teamwork, adaptability, integrity, leadership as an ambassador of the organisation. /li /ul h3What we're looking for /h3 ul liYou have existing experience as a service, or project manager within the retail sector or technical maintenance environments. /li liA strong communicator and coordinator, able to lead through people and influence stakeholders across all levels. /li liYou are both customer and solutions-oriented, able to demonstrate active listening skills and turn complex challenges into value-add opportunities. /li liExperience working to deadlines under a defined project scope, with strong organisation and time management skills, able to prioritise competing tasks. /li liAble to demonstrate resilience and adaptability in fast-paced, changing environments. /li /ul h3Technical Skills /h3 ul liKnowledge of hardware/software maintenance processes and contract management. /li liFamiliarity with KPIs, SLAs, and monitoring tools. /li liIT background with a focus on retail (Point of Sale (POS) systems, checkout systems, store infrastructure). /li /ul h3Preferred Certifications /h3 pITIL Foundation, PMP or equivalent. /p h3EEO /h3 pToshiba is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to protected characteristics. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. /p pIndividuals who may require reasonable adjustments because of a disability for any part of the employment process should email to inform of any requests. /p h3Diversity, Equity Inclusion /h3 pWe at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). /p pWith over 50+ years of commitment to retail, we are RETAIL. Our RETAIL values (respect, empowerment, teamwork, adaptability, leadership) characterize what our employees and clients can expect when they work with us every time and all the time. We’re passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future. /p /p #J-18808-Ljbffr