What you'll do: The primary function is to provide commercial support for portfolio of customers type of project business. - Responsible for interfacing with customers and internal parties via email' phone' chat and case management tool. - Handles inquiries via phone' chat and email from customers and/or internal parties. - Order management: order entry' price checking' order clearing compliant with Eaton's policies - Complaint handling - Full coordination of delivery and billing' including multiple product lines and respective sequencing of project orders to fulfill external customer project - Handles a variety of pre-sales or post-sales service functions. - Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes' customer service requests such as end-to-end order status management' repair/calibration request' product changes or returns' accounts receivable collections' invoicing requirements' contract issues/administration or lease administration. - Resolves problems by applying established policies' procedures and tactics and using pro-active communication across internal network of multiple product lines - Fosters an environment which promotes Eaton's goals and philosophy' encourages continuous improvement and builds customer relationships Qualifications: - Bachelor's degree (BSC/BA) - 1-3 years experience in Customer Support Skills: - English language knowledge minimum B2 level' very strong and fluent Italian language (C1) - Basic MS Office - SAP/Oracle knowledge or any Case Mgmt Tool is an advantage - Strong communication skills (written and verbal) ' Customer Service attitude' strong attention to details' punctuality' problem solving mindset LI-AG2 What we can offer to you: - Wide range of Employee Benefits: Hybrid work model' Annual bonus' Cafeteria' Private Medical Insurance' Life Insurance' Eye-glass refund' AYCM partnership' Internal reward system (E-Stars) - Employee Wellbeing Support: Access comprehensive support programs designed to enhance your overall wellbeing - Family Friendly: Enjoy a family-friendly environment with policies that support work-life balance - Talent Management and Career Development: We are dedicated to your professional growth' with a strong focus on internal mobility' continuous learning' and peer coaching - Dog-Friendly: Bring your furry friend to work in our dog-friendly office - Dedicated Spaces: Utilize our family room' multi-prayer room' stretching room' and chill room for your comfort and convenience - Company Yoga Sessions: Participate in regular yoga sessions to stay fit and relaxed - Social Responsibility: Join a socially responsible organization committed to making a positive impact - Employee Appreciation Day: Celebrate with us on Employee Appreciation Day' recognizing your hard work and contributions