As the Field Service Engineer in Power and Water Solutions BU, your role will be to support our customers at site (mainly power plants) by delivering activities required for maintenance, solving incidents, providing technical support, system upgrades, warranty services, training, completing configuration and/or modifications, and on-call services for our DCS and Power and Water Cybersecurity Suite. You will be part of our Lifecycle Services team, which helps customers maintain, improve reliability, and boost performance of their DCS systems. We look forward to your application!
In This Role, Your Responsibilities Will Be:
* Perform system maintenance and performance evaluation tasks.
* Provide technical support to customers, lead investigations, and resolve system-related complaints and problems. Offer solutions or recommendations for these issues.
* Provide remote technical support via phone and internet for system users of our DCS.
* Perform on-call shift services and emergency call-outs to ensure fast and efficient customer support (if applicable).
* Use service tools (SMS, Guardian, etc.) and internal tools (CRM, INAZ, Clarity, Service App) effectively.
* Assist in design studies, hardware and software upgrades, and modifications.
* Support configuration, application management, and project activities at customer sites.
* Provide on-site customer training on the application, service, and operation of Emerson products.
* Stay updated with latest developments, specializing in technologies such as Ovation DCS platform, Power and Water Cybersecurity Suite, virtualization, upgrades, backup & recovery, patch management, and endpoint security.
Who You Are:
You demonstrate initiative in challenging situations, excel at identifying opportunities, and pursue tasks with energy and determination. You leverage your knowledge of business systems and process industries, handle ambiguity well, and are committed to self-development.
For This Role, You Will Need:
* A degree or equivalent experience in engineering (mechanical, electrical, computer science, or control systems preferred).
* Knowledge of IT & networking, cybersecurity, virtualization, programming, operating systems, Active Directory, patch management, backup & recovery.
* Experience in process industries such as Power, Water, Biotechnology, Pharmaceutical, Chemical, Oil & Gas, or Refineries.
* Excellent communication skills and fluency in Italian and English, both written and spoken.
Preferred Qualifications that Set You Apart:
* Experience with DCS applications (knowledge of Ovation DCS or DeltaV is advantageous).
* Start-up and commissioning experience in process automation and control performance.
* Technical skills in electrical/electronic systems, power, and field bus protocols (Modbus, IEC 61850, IEC 60870, Profibus, Fieldbus, GE MARK V/VI, DNP3).
* Willingness to travel extensively to customer sites.
* Availability to work outside regular hours, including weekends, for customer support and call-outs.
Our Culture & Commitment to You
At Emerson, we value every employee, fostering an environment of innovation, collaboration, and diversity. We support your career growth through mentorship, training, and leadership opportunities, aiming to help you thrive and make an impact. We believe diverse teams drive growth and success.
We also prioritize employee wellbeing!
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