As an Operations Expert – Mobility Services, you will be part of Enilive SpA. Specifically, you will manage the operational activities of B2C mobility services.Main activitiesManage the operational activities of B2C mobility servicesMonitor operational performance, usage KPIs, service quality, and customer satisfactionSupport incident management, troubleshooting and operational criticality resolution activitiesCoordinate suppliers and operational partners to ensure compliance with Service Level Agreements (SLAs) and service continuityContribute to the improvement of user onboarding, management and support processesAnalyze customer usage and behavior data to identify inefficiencies and optimization opportunitiesInterface with Customer Care, Marketing, and IT teams to ensure consistency between service, communications, and digital functionalityPrepare periodic reports and analyses for management with improvement proposalsEnsure compliance with regulations and safety standards relating to mobility servicesRequired characteristicsMaster's degree in Economics, Management Engineering, Logistics, Transportation, or similar disciplines; lower or higher qualifications may be considered with significant relevant experience.At least 3 years of operational experience, preferably in mobility services, consumer services, transportation, logistics or customer operationsGood knowledge of the English languageUnderstanding mobility service operating models and service delivery processesAbility to analyze data and read operational KPIsGood knowledge of digital tools and mobility management platformsBasic knowledge of regulations and best practices regarding mobility and safetyBenefits and working environmentPermanent employment contract; our national collectivelabor agreement and the Energy and Oil National Collective Bargaining AgreementCompensation commensurate with the person's experienceReward system and comprehensive program of benefits and welfare initiatives.A work environment where each resource can feel recognized and appreciated in their uniquenessLocation: RomeWe promote flexible working arrangements, also offering lavoro da remoto options to support a better balance between professional and personal life.#J-18808-Ljbffr