Social media representative-italian speaker in greece

Ph3Location /h3pOnsite in Moschato, Greece or Remote in Greece /ph3Company /h3pCross Border Talents is Recruiting! /ph3About Us /h3pJoin our vibrant and dynamic team dedicated to delivering top-notch support to our online community. We are passionate about creating a safe and positive environment for our users, and we need empathetic and skilled individuals to help us achieve this mission. /ph3Responsibilities /h3ulliAssist our community and resolve inquiries empathetically, accurately, and promptly. /liliStay knowledgeable about our products and community standards. /liliMake well-balanced decisions and advocate effectively for our community. /liliExhibit strong interpersonal, verbal, and written communication skills, with an emphasis on empathy. /liliSupport the company’s mission by prioritizing the community’s well-being. /liliInvestigate and resolve issues reported on the social media platform, including account support and reports of abusive content. /liliRespond to user inquiries with high quality, speed, empathy, and accuracy. /liliUse market-specific knowledge to develop scalable solutions for community support. /liliAnalyze data to improve the overall user experience. /liliEnforce the company’s Terms of Use by monitoring reports of abuse. /liliReview reported content within agreed turnaround times and quality standards. /liliIdentify workflow inefficiencies and suggest solutions. /liliRecognize trends and escalate issues outside company policy to the global team. /li /ulh3Experience /h3ulliUp to 1 year of experience in a Business Process Outsourcing environment or a comparable service/process management environment. /liliHigh affinity and cultural awareness of the political and social situation relevant to the market/region supported. /liliItalian speaker (C2) with very good communication skills in English (at least B2 level). /li /ulh3Skills /h3ulliExceptional communication and soft skills. /liliStrong problem-solving abilities. /liliTech-savvy and resourceful. /liliAbility to multitask and work efficiently. /liliExcellent reasoning and analytical capabilities. /liliThrive as a team player in a fast-paced, high-energy, change-oriented environment. /li /ulh3Requirements /h3ulliEU nationality or Greek residence permit. /liliHigh school diploma. /liliAvailability to work in shifts (40 hours per week, 5 days per week, 8 hours per day) between Monday-Sunday, 7 am-10 pm. /li /ulh3Benefits /h3ulli5 working days of training. /lilibRelocation package including paid flight to Greece, airport pick-up, administration assistance (tax number, bank account, etc.), 2 weeks paid in a hotel, and help from an agency to find an apartment. /b /liliGross monthly salary plus a monthly performance bonus. /liliRotational shifts (40 hours per week, 5 days per week, 8 hours per day). /li /ul /p #J-18808-Ljbffr