PPosition : /ppStore IT Support Specialist /ppDepartment : /ppbIT Operations – Autogrill Italia /b /ppThe Store IT Support Specialist supports daily IT operations across Autogrill Italia’s Food Beverage stores. The role ensures business continuity through system monitoring, vendor coordination, and incident management, with a strong focus on cash register systems, hardware components, and POS-related infrastructure, in line with ITSM best practices. /ppbKey Responsibilities /b /pulliManage IT incident tickets via the HDA platform, ensuring resolution within defined SLAs. /liliCoordinate remote and on-site vendors, ensuring timely interventions and quality resolution to minimize downtime and avoid repeat issues. /liliOversee telecom lines and store network infrastructure (WAN / LAN / Wi-Fi), acting promptly in case of disruptions. /liliOversee support activities for cash register systems, including hardware components and basic software issues, in coordination with external vendors. /liliHandle IMAC and incident activities related to : /liliBanking POS terminals; /liliTicket Restaurant POS; /liliLottery POS systems; /liliDigital signage platforms; /li /ulpbIn-store audio systems. /b /pliEnsure daily checks for the electronic transmission of fiscal data to the Italian Tax Authority ; /lipbescalate anomalies as needed. /b /pliSupervise IMAC activities for devices and infrastructure, providing technical details to vendors and tracking timely execution. /liliMonitor the ticket backlog, ensuring vendor accountability and SLA compliance. /liliGenerate regular reports on ticket trends, vendor performance, and recurring operational issues. /lipbRequirements /b /pliSolid knowledge of cash register systems (TCPOS) and POS-related issues in FB or retail environments. /liliBasic network troubleshooting and understanding of LAN / WAN systems. /liliExperience with ITSM ticketing platforms. /liliFamiliarity with regulations for electronic fiscal data transmission. /liliStrong skills in vendor coordination, SLA tracking, and escalation. /liliAbility to prioritize, analyze, and manage technical incidents efficiently. /liliTechnical diploma (IT, telecommunications, electronics) or Bachelor’s degree in STEM disciplines. /liliAt least 2 years of experience in operational IT support, preferably in FB, hospitality, or large-scale retail environments. /liliAbility to work under pressure with a solution-oriented mindset. /liliExcellent communication skills and ability to interact with vendors and internal stakeholders. /liliAttention to detail and accuracy in documentation and service request processes. /lipbPreferred Qualifications /b /pliKnowledge of ITSM best practices ; /lipbITIL Foundation certification preferred. /b /pliExperience with platforms such as ServiceNow, HDA, or similar. /liliAbility to read and understand technical English documentation. /lipbWork Setup /b /pliBased at Autogrill Italia HQ. /liliOccasional travel across Italy may be required. /liliOn-site interventions only in exceptional cases ; /lipbroutine activities are handled remotely from headquarters. /b /pliFull-time contract fixed-term lasting 2 years. /liliSmart working, 7 days per month. /li #J-18808-Ljbffr