Customer success manager

PpExperteer Overview In this role, you champion customer success for global brands using our AI-powered learning platform. You’ll drive retention, adoption, and satisfaction by partnering closely with customers and cross-functional teams. You act as a trusted advisor, translating data and insights into practical, value-driven outcomes. You’ll shape how customers thrive with Docebo’s technology, influencing long-term partnerships and upsell opportunities. This role combines strategic thinking with hands‑on platform mastery in a fast‑growing, values‑driven environment. /ph3Responsibilities /h3ulliOwn the customer retention strategy to reduce churn, boost product adoption, and raise satisfaction scores /liliAct as a trusted advisor, sharing best practices and creative solutions for complex business problems /liliBecome proficient on the platform, unlocking new features and tailoring configurations for high-level presentations /liliPartner with customers to define, track, and achieve success KPIs across their Docebo journey /liliIdentify and mitigate risks early to ensure a smooth, risk-free customer experience /liliTurn satisfied users into brand advocates who participate in marketing initiatives /liliCollaborate with Sales, Product, and Marketing to identify upsell opportunities and embed the Docebo Heart in every touchpoint /li /ulh3Qualifications /h3ulliProven track record of managing a renewable SaaS book of business in the e-learning or LD industry /liliFluency in Italian and English /liliConsultative mindset using data and intuition to deliver innovative solutions /liliSolid grasp of enterprise systems (SSO, CRM, ERP, HRIS) and basic HTML/CSS/JavaScript understanding /liliStrong interpersonal skills with the ability to build rapport with stakeholders /liliExcellent technical presentation skills and ability to explain complex products clearly /liliData-minded with the ability to analyze usage metrics to inform strategy /liliExperience with CRM tools, preferably Salesforce /li /ulh3Benefits /h3ulliESPP at 15% discount /liliHealth benefits /liliPaid vacation days /liliDocebo Days /liliFloating holidays /liliBirthday off! /li /ul /p #J-18808-Ljbffr