About FAAC Technologies
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FAAC Technologies is a global leader in access and parking solutions, with over 3,800 employees in 31 countries across 5 continents. Headquartered in Bologna, Italy, and founded in 1965, we design innovative systems that simplify and secure the movement of people and vehicles—whether through automated gates, access control, doors, or smart parking solutions. Our two main business areas, Access Solutions and Parking Solutions, serve customers worldwide with a commitment to quality, innovation, and service.
Working in Corporate IT in FAAC Technologies
At FAAC Technologies working in Corporate IT means joining an international crew bound by ethics, reliability, and mutual respect. We foster an environment where collaboration flows naturally, and professional hierarchies coexist with a deep sense of respect, trust, and collective commitment.
Here, your ideas open doors. Your talent opens opportunities and, together, we open worlds.
Your Role
FAAC Technologies is currently looking for an IT Help Desk Specialist for its headquarters in Zola Predosa, Bologna.
The successful candidate will be part of our Helpdesk team to support our users in resolving technical issues and ensuring the proper functioning of the company's IT infrastructure. The candidate will be the first point of contact for assistance requests and will work closely with the IT team to provide quick and effective solutions.
Key Responsibilities
Provide first-level technical support to users through the ticketing system.
Diagnose and resolve hardware, software, and network issues.
Install, configure, and update company software and devices.
Manage access requests and configure user accounts.
Document support activities and update the internal knowledge base.
Collaborate with internal IT teams to resolve more complex issues.
Configure and manage mobile devices such as Android and Apple.
What do You need to be successful?
Previous experience of at least 1 year in a helpdesk or technical support role.
Troubleshooting skills and the ability to resolve issues related to Windows workstations, including peripherals and network resources (printers, external readers, cordless devices, internal devices).
Familiarity with Active Directory, Office 365, and IT management tools.
Excellent problem-solving skills and attention to detail.
Strong communication skills and customer orientation.
Used to working with ticketing system
Ability to work in a team and manage multiple requests simultaneously.
Good knowledge of the English language.
Availability for short trips to Italian offices.
Time to unlock new opportunities? Join us and open the door to your future!
At FAAC Technologies, our commitment to equality and inclusion reflects our intention to cultivate a work environment that acknowledges and values the uniqueness of each individual and embraces diversity in all its forms. The position is open to candidates from all backgrounds, regardless of ethnicity, gender (Law 903/77), sexual orientation, or disability. xjrgpwk Apply now and help us create a workplace where everyone feels valued and included.
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