Ph3The role /h3pWe are looking for a bCustomer Success Manager /b to join our Mia-Platform group. /ppAs a Customer Success Manager, you will be responsible for nurturing and maintaining strong relationships with our large enterprise clients. Your primary focus will be to drive software adoption, ensure client satisfaction, and keep our clients informed about product updates and enhancements. This is a critical role that bridges the gap between our clients and our product development team, ensuring mutual success. /ph3Key Responsibilities /h3ullipDevelop and maintain strong, long-lasting relationships with key stakeholders within client organizations; /p /lilipUnderstand and align with the client’s business goals, challenges, and objectives to deliver tailored solutions; /p /lilipCollaborate with clients to create a comprehensive adoption strategy that ensures they derive maximum value from our software; /p /lilipIdentify and address any adoption roadblocks or challenges and develop solutions to overcome them; /p /lilipProactively inform clients about product updates, enhancements, and new features /p /lilipIdentify upsell and cross-sell opportunities that align with the client’s evolving needs and objectives; /p /lilipWork closely with the sales and marketing teams to drive additional revenue from existing accounts; /p /lilipAct as the primary point of contact for client concerns and issues, working closely with the support and technical teams to ensure timely resolution; /p /lilipData Analysis and Reporting. /p /li /ulullipBachelor’s degree in a relevant field; /p /lilipProven experience as a Customer Success Manager, Account Manager, Product Owner or similar roles in a B2B software company; /p /lilipStrong understanding of the software and technology industry; /p /lilipExcellent communication, presentation, and negotiation skills; /p /lilipProblem-solving and strategic-thinking abilities; /p /lilipAbility to analyze data and derive actionable insights; /p /lilipCustomer-focused mindset with a passion for client success; /p /lilipStrong project management and organizational skills; /p /lilipAgile enthusiast. /p /li /ulh3We offer /h3pbA competitive total-reward package /b /ppWe offer a four-dimension package: Compensation (fixed and variable) + Benefits + Growth opportunities + an inspiring Culture. /ppbHybrid Workplace /b /ppWe believe in work-life balance and know that smart working is one of the tools to achieve a more human-scale lifestyle. We recognize the value of teamwork, combining smart working with in-presence moments to be able to compare, exchange ideas, and move projects forward. We typically work 50% of our time from the office. /ppbDEI /b /ppAs stated in our Manifesto we reject any form of discrimination and we strive every day to embrace diversity and to guarantee inclusion. /ppbLD and perks /b /pullipTraining path and access to Mia-Platform hub with a vastity of training courses /p /lilipTeam building and many surprising events /p /lilipTicket restaurants /p /lilipInsurance coverage for medical expenses /p /lilipCorporate benefits platform with significant discounts on the purchase of different types of services (gyms, travel, technology, etc.) /p /li /ul /p #J-18808-Ljbffr