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(Senior) Customer Success Manager Italy, Cagliari
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Job Category:
Other
EU work permit required:
Yes
Job Reference:
3147576622643675136337142
Job Views:
2
Posted:
26.05.2025
Expiry Date:
10.07.2025
Job Description:
Your mission
* You are responsible for our Italian customers and handle all communication.
* You introduce innovative payment processes for car dealer groups and other industries.
* You are responsible for training operational managers (remotely/on-site) on product usage.
* You identify potential stumbling blocks in the onboarding process and work to eliminate them in coordination with customers and colleagues.
* You oversee upgrades of our solution for existing clients.
* Through close contact with customers, you help improve our product and processes.
Your profile
* You have at least 5 years of experience in digital (multi) project management, with proven successful projects.
* You work in a structured and organized manner, even under stress, managing multiple tasks simultaneously.
* You communicate clearly and confidently at C-level, even in tense situations.
* You are willing to travel to customer sites.
* You are native or bilingual in Italian, fluent in business English, and eager to work in a fast-paced environment.
* Experience in the automotive or software sectors is a plus but not mandatory.
Why us?
* Be part of one of Europe's most exciting FinTech scale-ups.
* Benefit from extensive training and development opportunities.
* Work in an open and transparent corporate culture where your ideas are valued.
* Possibility of remote work.
* Enjoy monthly team events focused on team spirit and fun.
About Us
We, Aufinity, are a Cologne-based FinTech scale-up pioneering digital payment solutions in the automotive sector. In 2018, we launched bezahl.de, a comprehensive platform for digital payment management in automotive trade. Our product streamlines internal payment processes, saving time and costs for our customers, and enables car dealership groups to offer fully digital payment options, including specialized methods for large sums.
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