Google Workspace Administrator & IT Support SpecialistSupport Duration: From 18th May to 5th June 2026
Responsibilities
Provide Level 2 (L2) technical support for desktops, laptops, peripherals, and enterprise applications
Install, configure, maintain, and troubleshoot desktop systems, software, and hardware components
Handle advanced troubleshooting for Windows, macOS, Office 365, networking, and enterprise applications
Coordinate with OEM vendors for hardware replacement, repairs, warranty support, and escalations
Manage EUC (End User Computing) operations including IMAC activities and device lifecycle management
Perform laptop and desktop imaging, OS deployment, patching, and software installations
Install, configure, and troubleshoot printers, scanners, mobile devices, and conferencing systems
Provide VIP/Executive support with high-priority incident handling and quick resolution
Manage AV and conference room technologies including meeting room setup and troubleshooting
Support Active Directory, user account management, access permissions, and authentication issues
Troubleshoot network connectivity issues including LAN, Wi‐Fi, VPN, DHCP, and DNS
Coordinate with backend infrastructure, server, and application teams for issue resolution
Provide Hands & Feet support for Network, Server, Storage, and Data Center environments
Perform server mounting, rack, and stack activities, cable management, device reboot, and console connectivity
Support shared/network printers and enterprise compliance software installation and troubleshooting
Maintain IT inventory, asset tracking, stock management, and documentation of incidents/resolutions
Support after‐hours activities, meetings, migrations, and critical business events when required
Ensure SLA compliance and maintain strong communication with users, vendors, and stakeholders
Desired Skills
Hands & Feet support for Data Center operations (Compute, Storage, Backup, Network)
Experience with server hardware, rack labelling, cabling, and physical infrastructure support
Knowledge of Office 365, Active Directory, SCCM, Intune, and endpoint management tools
Experience with ServiceNow ticketing and ITIL‐based support environments
Ability to coordinate with vendors and backend teams for enterprise‐level incident management
Additional Requirements
The backfill role requires onsite presence when the primary engineer is on leave or vacation; advance notice will be provided whenever presence is required
This is a long‐term contract position
Seniority Level
Associate
Employment Type
Contract
Job Function
Information Technology
IT Services and IT Consulting
#J-18808-Ljbffr