Job ID: 10405862 | Amazon.com Services LLCAt Amazon, we're working to be the most customer‐centric company on earth. One customer experience that we're constantly looking to take to a new level is how we fulfill and deliver their orders. The goal of Amazon is to build a world class last mile operation. Amazon aims to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services.At Amazon we are building a world class last mile operation, significantly complemented by Delivery Service Partners (DSP). Amazon works directly with DSPs to make deliveries to our customers. As a DSP, these high‐performing drivers can now be their own boss managing a fleet of up to 40 branded vans delivering Amazon packages.What You'll DoThe Senior Risk Manager will support a region of our delivery network and work closely with regional operation managers, account managers, legal, compliance, internal teams, and customers to manage the end‐of‐life cycle phase for Delivery Service Partners. The role includes:
End‐to‐end management of Delivery Service Partners exiting the programMonitoring key quality metrics and defining and implementing initiatives to drive improvementsPlanning, directing, supervising, and controlling the execution of all business, technical, and administrative functions of the assigned program, project or sub‐taskIdentifying workflow inefficiencies and formulating and implementing operational improvements across the DSP network
Basic Qualifications
6+ years of compliance, audit or risk management experienceKnowledge of Microsoft Office products and applications at an advanced levelBachelor's degree or equivalentSpeak, write, and read fluently in Spanish
Preferred Qualifications
Project Management Professional (PMP) or equivalent certificationExperience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvementsMaster's degree or equivalent
Benefits & CompensationThe base salary range for this position is $109,000.00 – $155,400.00 USD annually. Your Amazon package will include sign‐on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits, including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and options for Supplemental life plans), an Employee Assistance Program, Mental Health Support, a Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.#J-18808-Ljbffr