PstrongHead of Customer Service – Rif. H25600 /strong /ppOur client is part of a group of companies with innovation-based industrial and packaging solutions operating globally. The company designs and manufactures automatic packaging machines for various sectors. /ppbr/ppstrongLocation /strong: Bologna area /ppbr/ppstrongRole /strong /ppWe are looking for a Head of Customer Service to lead Service Operations team. This is a strategic leadership role with full ownership of customer service performance across our global installed base. The role will manage a team of 15–20 professionals and oversee the following key After Sales business lines: /ppbr/ppMain responsibilities: /pulliLead, empower, and develop the Service Operations team to deliver outstanding customer value and operational efficiency. /liliDrive strategic initiatives to enhance customer satisfaction and loyalty. /liliEnsure excellence in technical support and customer care, maintaining high performance standards. /liliCollaborate with Product Management, Sales, and Engineering to identify and execute growth opportunities in the After Sales domain. /liliFoster a culture of accountability, customer-centricity, and continuous improvement. /li /ulpbr/ppstrongRequirements /strong /pulliMinimum 5 years of experience in technical or commercial roles within industrial customer service, preferably in international environments. /liliProven ability to lead high-performing teams and manage complex operations. /liliStrong business acumen with a PL mindset and a track record of driving revenue and margin growth in After Sales. /liliStrategic thinker with a hands-on approach and strong execution capabilities. /liliExcellent communication and influencing skills across multiple levels and functions. /li /ulpbr/ppHuman Value si occupa di attività di Executive Search Selection (Aut. Min. 7895). Human Value garantisce la pari opportunità (L. 903/77). Gli interessati sono invitati a consultare sul sito l’informativa relativa al trattamento dei dati personali (art. 13 del Regolamento UE 2016/679) /p