PHumangest, a company specialized in personnel Recruitment and Selection, is looking on behalf of a client operating in the industrial sector for a Customer Service Engineer. /ppJob Description: /ppThe selected candidate will be part of the Customer Service Department and will report to the Department Manager. Their main technical and commercial responsibilities will include: /pulliManaging various technical administrative processes such as sales quotations, preparation of tender documentation, handling non-conformities, complaints, and technical requests. /liliImproving the level of service provided to customers and ensuring customer satisfaction. /liliBuilding and maintaining strong relationships with key customers and stakeholders. /liliCollaborating with various internal teams, including sales, production, and logistics, to ensure smooth and efficient operations. /liliAttending customer and internal meetings to facilitate communication and collaboration. /liliActing as the main point of contact for customers and external sales staff. /li /ulpRequirements: /pulliMaster’s degree in Engineering or equivalent experience /liliFluent English is mandatory /liliExperience working with distributors and channel partners in a global or multicultural environment /liliGood knowledge of ERP, CRM, and other related tools /liliFamiliarity with manufacturing processes and supply chain management /liliStrong customer and market orientation, excellent problem-solving skills, solution-focused approach, result-driven, disciplined, tenacious, and self-motivated. Able to work independently and in a team. Excellent interpersonal skills and ability to build customer relationships. /li /ulpWe offer: /ppPermanent direct employment contract – National Collective Labour Agreement (CCNL) for Metalworking Industry – Gross annual salary between €35,000 and €40,000, including a welfare and benefits package. /ppWorkplace: Grottammare (AP), Italy /ppSGB Humangest is an equal opportunity employer and is committed to diversity and inclusion in the workplace. Every company within the Group rejects all forms of discrimination at any stage of employment access and work, based on race, color, gender, religion, sexual orientation, nationality, disability, or other protected personal characteristics, as defined by national laws. /ppThe selection process will take place only after providing information on data protection pursuant to Articles 13 and 14 of EU Regulation 2016/679 and upon obtaining the candidate’s explicit consent. Interested individuals, of any gender (Law 903/77), are invited to visit Personal data will be processed in accordance with Articles 13 and 14 of EU Regulation 2016/679. /p