Per primario cliente di stampo internazionale, Grafton è alla ricerca di un Network Support Engineer .
Tutti i potenziali candidati sono incoraggiati a leggere l'intera descrizione del lavoro prima di candidarsi.We are searching an independent, energetic, and technology‐driven professional to join the local team as a Business Network Support Engineer. This role focuses on SMB/Enterprise product lines and global business customers. It is an L2 engineering position supporting Level 1 Support Specialists, who serve as the first point of contact for network-related issues and inquiries. Responsibilities include troubleshooting and resolving problems efficiently, documenting support tickets, escalating complex cases to higher-level teams when necessary, and ensuring that all incidents are handled according to service level agreements. Strong expertise in business‐level networking is essential.Responsibilities:Handle complex issues escalated from L1 Support, providing timely and effective solutions to minimize impact on customers.Deliver remote and on-site technical support for troubleshooting and resolving product issues.Analyze technical requirements for customer bids and proposals.Design and deliver solutions that meet customers and business objectives.Collaborate with sales and engineering teams to ensure successful implementation of solutions.Work directly with key Italy customers to address inquiries, ensure satisfaction, and build long-term relationships.Coordinate with L3 Support teams (R&D, testing, product) to diagnose and resolve advanced technical challenges.Deliver training sessions to internal teams (e.g., L1 Support) to enhance their technical expertise.Conduct technical training for external customers to help them better understand and utilize products.Update and maintain internal knowledge bases with troubleshooting processes, best practices, and solutions.Gather feedback from customers regarding product performance and usability.Participate in the validation and testing of new products to ensure technical readiness for market entry.Qualifications:+1 years of experience in technical support, enterprise network solutions, or a related role.Technical Skills:Strong understanding of networking protocols and network architectures.Hands-on experience with enterprise level networking devices, including routers, switches, and wireless access points.Proficiency in analyzing logs, packet captures, and designing technical solutions.Experience with bid analysis and crafting technical solutions for enterprise customers is a plus.Excellent written and verbal communication skills in English.Strong customer service mindset with a proactive approach to problem-solving.Ability to work collaboratively with cross-functional teams.Relevant certifications such as CCNA, CCNP, or equivalent certifications.Experience providing training to internal teams and external customers.Familiarity with technical support for enterprise-level clients.Experience in ticketing system such as Zendesk.Grafton è il brand globale che si occupa di Professional Recruitment di Gi Group Holding, la prima multinazionale italiana del lavoro e una tra le principali realtà che offrono servizi e consulenza HR a livello globale.L'offerta si intende rivolta a candidati ambosessi, nel rispetto del D.Lgs. n. 198/2006 e .ii. e dei Decreti Legislativi n. 215 e n. 216 del 2003 sulle parità di trattamento.I candidati sono invitati a leggere l'informativa privacy ai sensi degli artt. 13 e 14 del Reg. EU 679/2016 al seguente indirizzo (Aut. xpavfwm Min. del 15/04/2014 Prot. N: 39/4903)