Get AI-powered advice on this job and more exclusive features. Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. The role: The Sales Assistant is the first customer contact (for the Commercial Team/Sales Entity) and is responsible for the complete order process from lead time quotation to shipment release and delivery to the client. He/She supports on every matter related to the Sales process and is the point of contact for Operations and the Commercial Team in order to have a smooth internal process. Responsibilities Order entry for Intercompany Entities worldwide (both not connected to EDI and connected to EDI); Lead Time Quotations both for standard and customized products; First analysis and elaboration of production feasibility against requested date of delivery; Coordination with Operations (Production Planners, Resales Team) in order to define the actual feasibility and alternative scheduling solutions; Provide the customer with information regarding shipment, volumes, costs, transportation options and other details to define an agreed shipment plan; Coordination with the internal shipping team to plan shipments based on volumes, payments, credit and/or other requirements (ex. Inspection, vessel departure dates); Compliance and viability check on documentation (e.G. Certificates of Origin, Vendor Declarations, Quality aspects, possible Inspection Requirements etc.) and procedures required for order handling and shipment (with possible contacts with Chambers of Commerce, Customs, Finance Department etc.). Collaboration on solution on every possible related issue (e.G. Export, Trade Compliance); Delays-postponement handling which includes system update and communicating to the Customer; Providing Customers with shipping documentation and shipping details (tracking, awb, etc); Proactive management of delivery time to optimize scheduling and contribute to the achievement of OTD and OTP inventory targets (also through specific dedicated calls with the Customers to manage priorities and solve problems); Other duties Customer