PDigits only or add + for international numbers /pulliStreet * /liliStreet Cont. /liliCity, Town or Suburb * /liliPostcode or Zipcode * /liliCountry * /liliState, Region or Province * /liliLinkedIn URLp(Please click on your profile and copy the URL from your profile page.) /p /li /ulh3Questions /h3pWhich of the following statements best describes your right to work in Australia? * /pulliPermanent rights, no restrictions /liliTemporary rights, with restrictions /liliTemporary work rights with restrictions /liliNone - require a sponsorship /li /ulpHow many years do you have working in customer service? * /pulliNone /liliLess than 1 year /liliBetween 1 - 3 years /liliMore than 5 years /li /ulpHow many years experience do you have managing a team? * /pulliNone /liliLess than 1 year /liliBetween 1 - 3 years /liliMore than 5 years /li /ulpDo you have experience working within the sports and fitness industry? * /pulliNo, I don't /liliLess than 1 year /liliBetween 1 - 2 years /liliMore than 3 years /li /ulpWhy do you think you would be a good fit for this role? * /ppPlease provide a brief explanation. /ppDo you have a current driver's license and reliable mode of transport? * /pulliYes, I have a current driver's license and reliable mode of transport /liliNo, I don't have a current driver's license and reliable mode of transport /li /ulpDo you have a current First Aid CPR certificate? * /pulliYes, I have both current certificates /liliYes, but they are expired /liliNo, I don't have either /liliNo, but I am willing to attain prior to employment /li /ulpWhat are your salary expectations for this role? * /pulli$50,000 - $60,000 /lili$60,000 - $70,000 /lili$70,000 - $80,000 /liliI'm flexible, happy to discuss /li /ulpWhat do you do for your own fitness wellness activities? * /ppPlease describe your activities. /ppDid a Fitness Cartel/Merse Wellness employee/contractor refer you to us? If so, please list their FULL NAME and the Club they work for. * /ppPlease provide the details. /ph3Source Selection / Documents upload /h3h3Where did you hear about this job? * /h3ulliChoose a file /li /ulh3Resume * /h3ulliChoose a file /li /ulh3Drivers license / Photo ID * /h3ulliChoose a file /li /ulh3emJoin the Cartel! /em /h3pWe’re bringing the Fitness Cartel experience to strongCarrara! /strong Our brand-new club is opening soon, offering world-class facilities, cutting-edge equipment, and an incredible fitness community. This is your chance to be part of something special from the very beginning! /ppAt Fitness Cartel Australia, we’re more than a gym – we’re an exciting and fast-growing brand with plans to expand to 60+ clubs by 2030. Our state-of-the-art facilities include everything from Cycle Studios and Reformer Pilates to cafés, crèche, and saunas, creating a feel-good environment that motivates, challenges, and inspires. /ph3emThe Role : /em /h3pIn this highly important role, you'll be responsible for managing the customer service delivery to our members overseeing the reception team. You will assist members inquiries with heartfelt professional service, providing every person who calls or walks through our doors with an electric experience. This diverse role involves greeting members personally, managing customer queries over the phone, and driving KPIs of customer service retention. /ppKey Responsibilities: /pulliManage overdue accounts, cancellations inquiries, meeting company targets. /liliSupervise the Reception team, providing training ongoing support for new employees. /liliRostering of Reception team, working with the Retail Manager to ensure adequate staffing. /liliWork with the Reception team to meet and exceed customer service targets and KPIs. /liliAnswer calls, handle queries manage complaints. /liliUtilise computer software systems to look up member details, create access key tags, process purchases assist members with booking classes. /liliPerform café duties including using a coffee machine making protein shakes. /liliMaintain venue cleanliness to ensure the reception/café area are always neat tidy, shelves are stocked, and apparel is well displayed. /liliFollow directions, prioritise complete tasks in a timely manner. /liliPerform other related duties. /li /ulh3emstrongWhat you’ll need to succeed : /strong /em /h3ulli3+ years of previous customer service supervisory experience with excellent communication skills. /liliFinancially driven with a natural drive to achieve targets. /liliExperience in a KPI-driven environment. /liliAbility to build rapport with people from varied backgrounds. /liliProblem-solving skills and resilience. /liliOutstanding communication abilities. /liliCustomer-focused attitude. /liliAbility to be a role model and live by health values. /liliA proactive, punctual, professional, and well-presented approach. /liliStrong work ethic, initiative, motivation, and adaptability. /liliComputer literacy ability to learn new systems. /liliCurrent First Aid CPR Certificates or willingness to attain. /liliFlexibility to work hours suitable for gym operations. /liliAustralian working rights. /li /ulh3strongemWhat we'll offer you in return: /em /strong /h3ulliThriving culture within a rapidly expanding brand. /liliCareer growth opportunities. /liliFREE gym membership at all Fitness Cartel locations. /liliDiscounted rates at Merse Wellness Spas. /liliBirthday leave with pay. /liliWork in state-of-the-art facilities with 24/7 access, studios, saunas, cafés, and more. /li /ulh3strongemHow to Apply: /em /strong /h3pClick ‘APPLY’ to submit your resume and cover letter. Applications will be reviewed as received. Don’t wait—apply today! /ppstrongNote: /strong Only shortlisted candidates will be contacted. No agencies please! /ph3About us /h3pFitness Cartel aims to be the best in the industry, with plans to open 60 clubs by 2029. We offer diverse services, including Pilates, weight zones, cardio zones, and family-friendly amenities. Join us and be part of our growing community. /p #J-18808-Ljbffr