Ph3About the role /h3 /brpWe’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will be working in a fast paced retail environment where no day is the same. /p /brpYou will take ownership of store activities by running duty shifts, co‑ordinating a team to deliver a clean and full store that exceeds customer expectations. /p /brpAs the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback. /p /brpYou will have a great understanding of how your store is performing and be the specialist in delivering practical actions for its improvement by taking a hands on approach. /p /brpWith your guidance, your store will always remain a safe place to work and shop. /p /br /brh3Responsibilities /h3 /brul /brliCoordinate the team to deliver the easiest shopping trip in the community /li /brliOpening/closing the store and completing duty cover, making sure all decisions are right for customers, colleagues, and everyone’s safety. /li /brliBeing the go‑to person for colleagues in the absence of the Store Manager for day‑to‑day operational queries. /li /brliSupporting the Store Manager to co‑ordinate seasonal, community and charity events, creating a great inclusive atmosphere. /li /brliMaking sure the store is always clean, tidy, and well presented. /li /brliPrioritise the replenishment of products that matter to our customers. /li /brliMaking sure point of sale and shelf edge labels reflect what good looks like. /li /brliTaking immediate action for any overcharges and preventing any reoccurrence. /li /brliProactively manage queues in store to deliver a great shopping trip for our customers. /li /brliCo‑ordinating colleagues, ensuring they deliver daily priorities and have their breaks at the right time to fit around trade patterns. /li /brliBeing knowledgeable about my store, coordinating others to deliver the practical actions to make improvements. /li /brliFollowing company health and safety routines and ensuring colleagues do the same. /li /brliDelivering communication to the team, ensuring they are kept well informed. /li /brliLooking at ways to simplify our operations and share these ideas with my Store Manager. /li /brliAlways putting the customer first and consider them in everything I do. /li /brliReadily available to resolve customer queries, leaving them with a smile on their face. /li /brliAdjusting the service, I give to each customer to meet their needs. /li /brliRecognising and celebrating colleagues giving great service. /li /brliUnderstanding what may be getting in the way of delivering a great service and helping to remove these obstacles. /li /brliResolving colleague’s queries in the absence of the Store Manager, or escalating these to the Store Manager where appropriate /li /brliEnsuring the store is staffed appropriately, reacting to short term absences/sickness by actively finding cover for shifts. /li /brliBeing a recognised Keyholder for the store, attending alarm call outs where necessary to ensure the safety and security of the store /li /brliMonitoring and action any internal comms, ensuring messages are actioned in a timely manner and all colleagues are kept informed /li /brliCoordinating colleagues to meet the needs of customers and the operations of the store, feeding back to the Store Manager any issues with colleagues in the building during shift(s). /li /brliBalancing your time across service and replenishment areas of the store. /li /brliActively support your Store Manager in managing absence within the store, ensuring return to work interviews are conducted for CSA Colleagues and absence triggers reported and acted upon in line with the One Stop absence policy procedures /li /brliBuilding meaningful relationships with both your Area Manager People Partner, ensuring you have the knowledge, ability and confidence to elevate relevant issues in a timely manner, seek out advice and support when needed and benefit from in the moment coaching opportunities. /li /brlibIf this store has a Post Office Local, Your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer. /b /li /br /ul /br /brh3What’s in it for you /h3 /brpOne Stop is committed to making everyday life easier for our customers! With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close‑knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both our customers and our colleagues and we’re always looking for enthusiastic individuals to join our growing team! /p /br /brh3Flexible Working /h3 /brpWe know life looks a little different for each of us. That’s why at One Stop, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life‑changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support. /p /br /brh3One Stop Benefits /h3 /brpAt One Stop, we value our colleagues just as much as our customers — and that’s reflected in the wide range of benefits we offer. /p /brpTo explore the full list of colleague benefits, please bclick here /b and scroll to the bottom of our Careers Page. /p /brp*As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. This means that while we share the same values, the benefits we offer may differ from those available at Tesco.* /p /br /brh3Community Involvement /h3 /brpAt One Stop, being part of the community is at the heart of everything we do. From supporting local charities and groups to partnering with national organisations, we’re proud to give back in meaningful ways. /p /brpOver the past decade, we’ve raised over b£10.4 million /b for good causes and donated the equivalent of b1.6 million meals /b through our partnerships with bFareShare /b and bOlio /b, helping to reduce food waste and support those in need. /p /brpWorking with us means you’ll have the chance to make a real difference whether it’s climbing mountains, running marathons, or simply organising a local raffle, our colleagues go the extra mile to support the causes they care about. /p /br /brh3Diversity Inclusion at One Stop /h3 /brpAt One Stop, everyone is welcome. We’re proud to be an inclusive workplace that celebrates the unique backgrounds, perspectives, and experiences of our colleagues. Everyone is treated fairly and with respect. Diversity and inclusion are at the heart of our values. /p /brpAs a bDisability Confident Leader (Level 3) /b, we’re committed to creating an accessible and supportive environment for all. We offer breasonable adjustments throughout the recruitment process /b, including interviews, to ensure every candidate has a fair opportunity to succeed. For further information on the accessibility support we can offer, please bClick here. /b /p /brpOur six colleague networks Armed Forces, Disability, LGBTQ+, Families Carers, Race Ethnicity, and Women help foster a safe, supportive environment where everyone can thrive and be themselves. For more information about our networks please bClick here /b /p /br /brpOne Stop have the right to withdraw the vacancy before the closing date should a successful application be received prior to the closing date. As such we would highly encourage you to submit your application as soon as you can. /p /br /brh3About us /h3 /brpTesco has become a market leader by doing the little things that really matter for our customers and colleagues. /p /brpIt’s part of what makes Tesco such a great place to work, and we’re proud to have been accredited as one of Britain’s Top Employers again this year. /p /brpWe're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers. /p /brpBut did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business. /p /brpWe believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers /p /brpShould you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date. /p /brpFor more information about us please visit /p /p #J-18808-Ljbffr