Location
Lisbon, Portugal (On-site)
Start Date
21 May 2026
Contract
Fixed-term contract
Working Schedule
Initial phase:
* Monday to Sunday: 07:00 – 19:00
* 2 shifts:
o 07:00 – 16:00
o 10:00 – 19:00
* 2 rotational days off
Future schedule (to be confirmed):
* 24/7 rotational shifts (Monday to Sunday)
* 2 rotational days off
Role Overview
You will support customers and advertisers within a global digital platform, ensuring high-quality service and contributing to performance optimization in a dynamic, data-driven environment.
Key Responsibilities
* Provide customer support via phone, email, and digital channels
* Assist clients with platform-related inquiries and campaign performance
* Analyze and monitor KPIs to improve customer outcomes
* Support digital marketing campaigns and performance optimization
* Ensure a high level of customer satisfaction
* Follow internal procedures and quality standards
Requirements
* Italian (C1/C2) – mandatory
* English (B2+) – required
* Degree in Marketing or related field
* Experience in Digital Marketing
* Experience in paid campaign management (mandatory)
* Strong understanding of KPIs and Marketing Analytics
* Previous experience in a Contact Centre / AdTech environment
* Familiarity with social media platforms and digital advertising
* Strong customer service mindset
* Ability to work independently and in a team
Compensation & Benefits
* Base salary:competitive
* Complexity bonus: €50 x11 months
* Meal allowance: €7.63 per working day
* Health insurance from day 1