Responsibilities: - Demonstrate conscientiousness on cost adheres to budget requirements; keep costs reasonable and contribute to staying within budget. - Follow and adhere to safety and security policies and procedures. Report immediately any safety or security issues or concerns. - Perform troubleshooting for service incidents and escalates, as appropriate, to meet SLA/OLAs, with minimal disruption to the client/customer and business. - Recognize potential customer impact of other events and issues (e.g., customer lockdown), communicate potential impact, and plan for impact accordingly. - Proactively review schedules and avoid conflicts when possible. Identify, coordinate, manage expectations, and offer alternatives when defining customer solutions. - Manage relationships with clients and suppliers to ensure that all expectations are clarified, understood, documented, and met. - Suggest ways for reducing the risk of performing maintenance; work with others to accommodate scheduling needs. - In alignment with management priorities, hold self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service). Support escalation of issues to appropriate owner. Required Qualifications: - High School Diploma or equivalent AND industry experience - OR industry experience and college course work. While not required, we also look for the following Preferred Qualifications: - Experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling). - Technical College degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, or related field.