Client Advisor - Malpensa Airport T1, Maternity cover, 24 hours Part-Time Role, Mandarin Speaker
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, ourcustomersand our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how weoperateas a company today.
We aim to provide an environment for creative minds fromdifferent backgroundsto thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industrychangeand championing our communities.
JOB PURPOSE
The Client Advisor builds relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success.
Reporting to the store management, the Client advisor will inspire our clients by conveying passion for the brand,fashionand luxury products.
As an expert in client engagement and service, the client advisordemonstratesa high levelof knowledge in styling and selling.
RESPONSIBILITIES
SERVICE AND SALES
Meet and exceed individual and store sales and other commercial KPIs
Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction
Provide a luxury service anddemonstrateknowledge andexpertisein product,fashionand styling
Follow the Client journey to elevate the Client experience in the store: Ensure a greatinitialimpression; discover your client, be a product and styling expert and close the sale tomaintainthe relationship with the client.
Be efficient in following-up and delivering after-sales services to our clients
Contribute to the daily operations of the store, bymaintaininghigh luxury standards in both front and back of house, includingappropriate levelof product and replenishment, support with inventory management, markdowns and stockroom maintenance whenrequired
Follow company policies, guidelines, and procedures. Use visual techniques tomaintainvisual standards according to Burberry guidelines
Fosterteam workand a positive work climate
CLIENT ENGAGEMENT
Build meaningful relationships with Clients
Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases.
Capture new luxury clients to grow the individual and store client book with a commercialobjectivemindset
Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring theappropriate followup on sales or clients requests
PERSONAL PROFILE
A proventrack recordin delivering sales and exceeding targets
Previousexperience inClientelling
A strong interest in fashion,artand culture
Strong product knowledge and good understanding of store retail operations
Understanding of competitor products
Experience in working as part of a team
Fluent in local language; Englishproficiencyis desirable
Other language knowledge is desirable
Demonstrates Confidence, Curiosity, Conviction, and Care
Enjoys being part of a team
Energetic,Pro-activeand self-motivated
Detail-oriented and creative with a passion for selling
Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels
Results driven and commercial mindset
Flexible,collaborativeand adaptable approach to work
FOOTER
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purelyon the basis ofskills and experience.
Provider
Site provider
#J-18808-Ljbffr