Salary and Benefits:
Competitive salary package with opportunities for growth and development.
Job Description:
A Tech Support Specialist is needed to provide pre-sales and after-sales technical support to the sales team, assist customers in fault analysis and troubleshooting via phone or email, and analyze related data to improve accuracy and customer satisfaction. The role requires strong communication skills, a sense of responsibility, and resilience under pressure.
Required Skills and Qualifications:
To be successful in this role, you should have a background in science, preferably electrical engineering, at least three years of relevant work experience, and a serious attitude towards your job. Strong team spirit and good customer service awareness are also essential.
Responsibilities:
* Provide technical support to the sales team
* Assist customers in fault analysis and troubleshooting
* Analyze data to improve accuracy and customer satisfaction
* Communicate with other departments and report product issues promptly
* Travel to provide on-site support and training
* Attend industry conferences and events
Working Environment:
This is a challenging yet rewarding role that requires strong technical skills, excellent communication abilities, and a willingness to learn and grow. If you are looking for a career opportunity that will challenge you and help you develop new skills, then we encourage you to apply.