OverviewLa description in italiano e inglese è fornita per Borgo San Felice Resort, un Relais & Châteaux situato nel Chianti Classico. L'hotel offre piscina, The Botanic Spa, ristoranti gourmet e edifici storici; è una tenuta vinicola rinomata con una produzione internazionale. L'esperienza combina ospitalità, cultura del vino e gastronomia, con esperienze di degustazione e percorsi dedicati.
En la idoneità de la descripción, Borgo San Felice es una propiedad de Relais & Châteaux con una visita a un borgo medievale restaurado, piscina, spa e ristoranti, accompagnando la cultura del vino con degustazioni e percorsi dedicati. L'esperienza è arricchita da vini prestigiosi e da l'atmosfera unica del borgo.
TASKS AND RESPONSIBILITIES
Welcome guests and manage guests' requests and complaints in line with our service culture
Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
Use visual cues to seat Guests in either the bar or dining area depending on their preference
Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
Answer incoming calls to the restaurant and provide appropriate service
Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
Attend to special Guest needs and requests
Observant to Guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies
Help dining room staff by setting and clearing tables; replenishing water; serving beverages
Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders
Receive payments by validating credit charges; approving checks; accepting currency;
Reconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders
Contribute to team effort by accomplishing related results as needed
Follow Standard Operating Procedures and brand identity guidelines
Comply with all health, safety and hygiene standards and policies.
Balance the cash register at the start and close of each shift.
Qualifications
Possess a good command of English and Italian.
Great storytelling skills.
An excellent verbal manner and proven customer service skills.
Good knowledge or experience in the hospitality industry.
Good organization skills with an attention to detail.
A team Player with flexible & positive attitude.
Good leadership and training experience.
Passion for the hospitality industry & F&B
Able to work in a fast paced environment & remain calm under pressure.
Be able to demonstrate experience in complaint handling.
Additional InformationSi offre:
Contratto Stagioanale Marzo Ottobre
CCNL Turismo/Alberghi
Disponibilità full-time, 6 giorni su 7
Vitto e alloggio in appartamento condiviso (cameradoppia), utenze a carico aziendale
Formazione interna su procedure, gestione e standard Relais & Châteaux
Inserimento nel circuito HR Relais & Châteaux e partecipazione al Relais Team program
Possibilità di trasferte per formazione specifica
Accesso agevolato ai servizi dell'hotel secondo policy aziendale
Full-time availability, 6 days out of 7
Board and lodging in a shared apartment (doublerooms), utilities covered by the company
Internal training on procedures, management and Relais & Châteaux standards
Integration into the Relais & Châteaux HR circuit and participation in the Relais Team program
Possibility of travel for specific training
Discounted access to hotel services according to company policy
Invia il tuo CV completo di fotografia e di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 GDPR e saranno utilizzati esclusivamente per la selezione in corso. L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91. Non verranno prese in considerazione candidature che non rispecchino i requisiti richiesti
#J-18808-Ljbffr