General Description of the RoleThe Global IT Sr Specialist SAP Service owner at Campari Group is a pivotal role focused on managing the SAP Finance & HR service. This role operates within a DevOps framework, promotes continuous improvement, and brings development and operational teams together. The specialist provides first‐level support to users, assists with incident resolution, and contributes to problem management, feature deployment, and enhancements. Additionally, the role acts as the governance anchor for the end‐to‐end AMS service in Finance & HR, coordinating the AMS external partner and engaging Solution Owners by exception.Mission / ObjectivesEnsure structured governance of AMS delivery, driving prioritization, service performance, and coordination with the AMS external partner in line with Campari's run/change operating model.Provide effective Level 1 support for the SAP Finance & HR module, enhancing user capabilities.Ensure thorough understanding and utilization of SAP Fiori features within the sales and customer service community.Participate in incident and problem management, and in the deployment of new features and enhancements, focusing on optimizing SAP module performance.Operate within a DevOps framework, fostering a culture of continuous improvement and collaboration.Key Responsibilities and ActivitiesEnd‐User Support: Provide entry point for the SAP module in scope, addressing user queries and resolving incidents.DevOps Collaboration: Actively work within a DevOps framework, collaborating closely with both development and operational teams to streamline processes, enhance system functionality, and ensure seamless service delivery.Service Governance: Oversee the end‐to‐end AMS service lifecycle, ensuring the AMS external partner delivers according to agreed processes, priorities, and quality standards.Problem Management: Manage problems related to SAP Finance & HR, collaborating with AMS partner, IT and business teams for effective resolution.Escalation & Expert Engagement: Ensure structured escalation management and engage Solution Owners for topics requiring functional or design authority.Feature Deployment and Enhancement: Participate in the rollout and testing of new features and enhancements.Technical Upskilling: Continuously learn and develop skills on SAP and Fiori, participating in training and certification programs.Experience & EducationBachelor's degree in Computer Science, Information Technology, or Business Administration.Good understanding of the business processes and SAP modules in scope.Experience coordinating external AMS partners or service providers, with a strong focus on process governance, prioritization, and service performance management.Minimum 4 years' experience as an SAP service owner in support or project environments, demonstrating familiarity with managing SAP services, coordinating with teams, and overseeing SAP project implementations or support operations.Required Skills & TraitsStrong analytical and problem‐solving skills.Excellent communication and interpersonal abilities.Collaborative mindset, able to work effectively in a team‐oriented DevOps environment.Strong service ownership mindset, with proven ability to govern outsourced services rather than perform hands‐on technical activities.Proactive learning attitude toward new technologies, especially in SAP Finance, HR and Fiori.Resilience and adaptability in a dynamic organizational structure.Additional RequirementsWillingness to engage in technical upskilling and professional development in SAP and Fiori.Flexibility to adapt to evolving technologies and business needs within the SAP domain.Our Commitment to Diversity & InclusionCampari Group believes in building more value together and considers diversity in all forms as enrichment. Our employment policies and practices ensure equal employment opportunities without regard to race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, sexual orientation, gender identity or expression, political affiliation or activity, age, veteran status, citizenship, or any other characteristic protected by law. Campari Group believes that fair compensation and equal opportunities are crucial for employees' well‐being, empowerment, and engagement. Our efforts to ensure fair pay have earned us the Fair Pay Certification by Fair Pay Workplace, an independent organization dedicated to dismantling pay disparities based on gender, race and their intersection.#J-18808-Ljbffr