Applied Materials is anAmerican multinational company with more than 34.000 employees based in Santa Clara - Silicon Valley-California.
It isthe world's leading company in the development of innovative industrial machinery, services and software used in the production of Semiconductors such as Microchips, Flat Display and Solar Cells for Photovoltaics.
We are looking for an Software System Engineer to increase the Team of Agrate Brianza (MB-Italy), supporting our Customer managing the software running in our HighTech equipment used for the Microchips production.
KEY RESPONSIBILITIES:
1. System Software Troubleshooting & Issue Resolution – (Microsoft/Networking/Custom Applications)
2. Analyze reported problems & find issues through log file review
3. Develop & provide troubleshooting plans to discover root cause
4. Deliver rapid resolution on systemic issues & validate solutions on equipment
5. Report found software bugs which cause issues and can lead to customer dissatisfaction
6. Interact with software development group, provide all necessary information leading to a developed software fix
7. Software Installation & Imaging
8. Install & configure custom software applications on equipment system controllers
9. Apply base images to system controllers using applications such as Microsoft DISM
10. Develop & train team members on software installation procedures
11. Software Test & Validation .
12. Build test plans for implementation of new software releases on production equipment
13. Document & perform first of kind installs using simulation for high volume manufacturing equipment
14. Perform & validate customer scenario testing in simulation environment
15. Software Support
16. Provide remote & on-site support in the customer’s semiconductor fabrication sites
17. Listen to the customer & local team needs in term of software requirements. Interact with software development group for implementation
18. Support software activities on tools such as script implementations, anti-virus update, backups, database activities, etc.
19. Support equipment connections to customer network & interaction with automation system
20. Support factory automation scenario testing & integration with customer
21. Participate in product design, testing and documentation reviews as appropriate. Participate in user conferences & customer meetings as software representative.
COMPUTER SKILLS:
22. Expertise on Windows environments (administrative activities, abnormal Windows behavior troubleshooting, etc.)
23. Expertise on Networking (network configuration, troubleshooting, etc.)
24. Ability to write scripts for repeated tasks on system such as backups, deployment of software
25. Knowledge of SECS/GEMS Semi standards, virtualization using VMWare, and applying base images using Norton Ghost or Microsoft DISM is preferred
Business Expertise
· Understands key business drivers; uses this understanding to accomplish own work in autonomy
Problem Solving
· Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents
Impact
· Impacts quality of own work and the work of others on the team; works within guidelines and policies
Interpersonal Skills
· Explains complex information to others in straightforward situations
· Customer Management capabilities
Education:
Minimum required High School Diploma with experience.
Preferably Bachelor or Master’s degree (Computer Engineering, Electronic Engineering, Automation Engineering)
Qualifications
Education:
High School Diploma/GED (Required)
Skills:
Certifications:
Languages:
English (Required)
Years of Experience:
2 - 4 Years
Work Experience:
Additional Information
Time Type:
Full time
Employee Type:
Assignee / Regular
Travel:
Yes, 75% of the Time
Relocation Eligible:
No