Software Support Consultant, Nicosia, Sicily Client: GRS Recruitment Location: Nicosia, Sicily Job Category: Other EU work permit required: Yes Job Reference: 3b6aa7b1d4e6 Job Views: 1 Posted: 29.04.2025 Expiry Date: 13.06.2025 Job Description: A well-established company specializing in Software Development with offices in Nicosia is partnering with GRS Recruitment to hire a Software Support Consultant. The successful candidate will provide technical support to local and international clients. GRS Recruitment invites you to submit your CV for this Nicosia-based role. Main Duties and Responsibilities: Handle support requests via telephone or email. Perform first-level troubleshooting for common issues. Redirect complex issues to appropriate internal or external resources. Identify and escalate urgent situations. Follow up with clients to ensure issues are resolved. Manage the helpdesk ticketing system. Provide user training. Maintain helpdesk and documentation. Candidate Profile: University degree in a related subject. Experience in software consulting or development is an advantage. Fluency in Greek and English, both written and verbal. High computer literacy. Excellent analytical skills. Strong communication skills. Customer-centered approach to support. Basic understanding of enterprise business processes. Previous experience in software technical support is an advantage. Company Benefits: Competitive remuneration including discretionary bonuses. Provident Fund. Flexible working hours. Travel allowance for overseas travel. Professional development training courses. Daily free coffee. Weekly lunch. Due to high application volume, only shortlisted candidates will be contacted. J-18808-Ljbffr