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Do you want to work in a Company leader in the renewable energy market? This position is what you are looking for! Join an incredible team in the Top 1 manufacturer!
Field Application Engineer/After-sales Engineer
Role:
The Field Application Engineer/After-sales Engineer is responsible for providing technical support through onsite activities and remote assistance, working with customers or third-party service partners to resolve issues related to BESS devices. The role involves coordination with the EU team and HQ team to deliver efficient and satisfactory service to our customers in the EU.
Key Responsibilities:
1. Management and Technical Skills in Field Operations:
2. Oversee the technical supervision and physical execution of all field activities, including commissioning, scheduled, preventive, and corrective maintenance.
3. Focus on resolving after-sales cases efficiently, minimizing downtime, and optimizing fault resolution times by maintaining good relationships with customers and sharing collected information with relevant teams.
4. Supervise and evaluate product performance, collaborating with the monitoring team to analyze BESS device operational data and assess performance, working closely with HQ and the EU Technical Team.
5. Identify technical solutions in collaboration with HQ to ensure swift resolution of technical issues.
Complementary Activities:
1. Participate as a technician in commissioning, troubleshooting, and routine maintenance activities onsite.
2. Support the help desk team with phone assistance and ticket management.
Skill Requirements:
1. Electrical certification compliant with local laws.
2. Proficiency in operating basic electrical tools such as multimeters and torque wrenches.
3. Ability to read electrical diagrams and relevant technical documentation.
4. At least 2 years of onsite experience, including BESS commissioning, electrical device installation, wiring, and commissioning.
5. Proficient in English (Listening, Speaking, Reading, and Writing); able to produce formal manuals in English.
HSE and PPE Management:
1. Identify risk mitigation strategies and approve operational procedures under the guidance of the HSE Manager to ensure compliance with HSE requirements.
Spare Parts and Resource Management:
1. Finalize spare parts lists and manage obsolescence, coordinating with EU/HQ Tech teams on component compatibility.
2. Ensure local teams and service partners have necessary resources and spare parts for operational continuity.
3. Manage inventory of spare parts, including receipt, consumption recording, delivery, and replenishment planning.
4. Coordinate with Technical and Training teams to align field operations with overall service quality standards.
5. Collaborate with local service teams and managers to facilitate smooth technical interventions and repairs.
6. Liaise with EU/HQ technical teams regarding technical compatibility, replacement parts, and problem resolution.
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