Ph3Overview /h3 pWe are looking for a passionate and detail-oriented bDirect Marketing Specialist /b to join our bDigital Engagement Loyalty team /b at the Global Headquarters in Milan, Italy. You will play a key role in shaping the customer contact strategy, fostering long-term and meaningful relationships with our clients. /p h3Your Impact /h3 pAs a Direct Marketing Specialist, you will play a pivotal role in driving seamless data-driven communication across multiple channels, ensuring and the adoption of best practices to maximize engagement and conversion. /p h3Activities /h3 ul liSupport the global contact strategy definition and deliver performance improvements ensuring channel effectiveness and conversion optimization /li liOrchestrate communication channels (email, SMS, push notifications) to drive digital engagement across multiple touchpoints /li liOversee the email communication production process in collaboration with external agencies and internal stakeholders /li liManage campaign reporting and analytics to drive improvements with a test, learn scale-up approach /li liEnsure a consistent and effective rollout of customer journeys across all channels (email, SMS, push notifications) to provide a seamless customer experience /li liManage technical developments and coordinate with IT/tech teams to ensure smooth integration and platform enhancements /li liActivate and test new digital channels to expand communication opportunities and improve customer reach /li liLead and support the execution of innovative digital projects aimed at strengthening customer engagement and business results /li /ul h3Qualifications /h3 ul liMinimum of 3 years of experience in CRM, digital marketing, or clienteling roles /li liStrong knowledge of multichannel communication (email, SMS, push notifications) and campaign management tools /li liExperience in coordinating external agencies and cross-functional stakeholders /li liSolid analytical skills with the ability to interpret campaign performance data and translate insights into actions /li liFamiliarity with marketing automation platforms, customer journey design, and A/B testing approaches /li liStrong project management skills with the ability to handle multiple priorities and deadlines /liliKnowledge of digital trends, customer engagement best practices, and competitive landscape /li liFluent in Italian and English /li /ul h3We Would Appreciate a Person Who Is: /h3 ul liA determined, agile, curious, engaging and creative approach to work /li liHighly organized and able to manage multiple tasks simultaneously /li liPrevious experience working in a middle-to-large sized company and collaborating with different teams is nice to have /li liAble to build meaningful relations across multiple departments, with a strong focus on team-work /li /ul h3How To Apply? /h3 ul liTo apply for this position, follow directions through this posting or visit our website and submit your application through our Careers Website /li liWhen applying, please attach your CV and any other relevant supporting documents /li /ul pMoncler Group is an equal opportunity employer, which means we do not discriminate on the basis of Ethnic origin, Skin color, Religion, Civil status, Age, Nationality, Ancestry, any form of disability or neurodivergence, medical condition, Gender, Gender Identity or Expression, Sexual Orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees. /p /p #J-18808-Ljbffr