Ph3IS Business Analyst – Salesforce (Service Cloud FSL) – ABB Robotics /h3 pAre you passionate about bridging business needs with innovative IS solutions? Join our Robotics IS team as a Business Analyst and play a key role in shaping the future of Salesforce Service and Field Service Lightning (FSL) applications. In this role, you will collaborate across global teams to translate business requirements into impactful technical solutions that drive operational excellence. /p pResponsibilities include: /p ul liPerform business analysis to support decisions for new enhanced solutions by translating business requirements into technical specifications /li liCreate functional and non‑functional documentation including user stories, backlog items, and acceptance criteria /li liAnalyze and document business processes, propose improvements, and assess system impacts including data model and flow adjustments /li liFacilitate alignment between stakeholders and application suppliers to ensure shared understanding and solution clarity /li liSupport testing, training, and implementation activities to ensure successful delivery of IS solutions /li /ul pIn addition to core responsibilities, you will work closely with Business Process Owners, IS Managers, Solution Architects, and Development and QA teams. You will navigate the challenges of distributed, multicultural teams and adapt solutions to meet both global and local business needs. Your ability to communicate effectively, think critically, and manage multiple processes will be key to your success. /p pLocation: The position is global. Preferred locations include Poland, Sweden, Italy, Hungary, Spain, Czech Republic, and India. /p h3Your background /h3 ul liMinimum 3 years of experience as a business, system, functional, or data analyst /li liHands‑on experience with Salesforce CRM and SFDC configuration /li liStrong analytical thinking and problem‑solving skills /li liProven ability to translate business needs into IS capabilities and influence stakeholders /li liFamiliarity with Agile methodologies and backlog management using Azure DevOps /li liProficiency in process mapping tools such as Vision /li /ul h3What’s in it for you? /h3 pAt ABB Robotics, you’ll be part of a global leader in automation and innovation. We offer a dynamic and inclusive environment where your ideas and leadership make a real impact. You’ll work with cutting‑edge technologies, visionary teams, and have the opportunity to shape the future of robotics on a global scale. /p pWe empower you to take the lead, share bold ideas, and shape real outcomes. You’ll grow through hands‑on experience, mentorship, and learning that fits your goals. Here, your work doesn’t just matter, it moves things forward. /p pOur benefits are competitive, comprehensive, and crafted with you in mind. /p h3How to apply /h3 pWe value people from diverse backgrounds. Share your story with us! Apply today or visit to learn more about our impact worldwide. /p /p #J-18808-Ljbffr