Ph3Overview /h3pClient Success Executive – HCL Digital Experience (DX) /ppThe Client Success Executive (CSE) plays a pivotal role in ensuring HCL DX customers achieve their strategic goals and realize the full value of their investment. Acting as a trusted advisor and advocate, the CSE will engage customers throughout their lifecycle—driving adoption, delivering measurable business outcomes, and fostering long-term partnerships. /ppThis role demands a blend of customer relationship management, strategic thinking, and technical understanding of digital experience platforms. The ideal candidate has 5–10 years of experience in customer-facing roles, ideally within enterprise software or with prior exposure to HCL DX (formerly IBM WebSphere Portal/DX). /ppLocation: Pavia, ITALY /p h3Key Responsibilities /h3 h3Customer Engagement Relationship Management /h3 ulliServe as the primary point of contact and trusted advisor for assigned HCL DX customers. /liliUnderstand customer business objectives and align HCL DX solutions to deliver measurable outcomes. /liliBuild and maintain strong, long-term relationships with key stakeholders. /liliEstablish structured communication and feedback mechanisms to proactively address customer needs. /li /ul h3Onboarding Adoption /h3 ulliLead customers through onboarding, ensuring a smooth implementation and early adoption of HCL DX. /liliFacilitate enablement sessions and guide customers toward achieving their initial success milestones. /liliMonitor adoption progress and identify opportunities to accelerate time-to-value. /liliConduct value assessments to demonstrate how HCL DX drives customer success. /liliIdentify and promote additional use cases and advanced HCL DX capabilities. /liliCollaborate with customers to expand platform usage and adoption. /li /ul h3Proactive Support Customer Health /h3 ulliContinuously monitor customer health metrics to identify risks or potential challenges. /liliIntervene proactively to resolve issues and ensure a positive customer experience. /liliPartner with internal support teams to provide timely solutions and guidance. /li /ul h3Customer Success Planning /h3 ulliDevelop and execute Customer Success Plans that define objectives, milestones, and engagement strategies. /liliSegment customers and tailor success plays for high-touch accounts. /liliDeliver customer success presentations and utilization reports to highlight value achieved. /li /ul h3Cross-Functional Collaboration /h3 ulliWork closely with Sales, Product Management, and Support teams to drive customer satisfaction. /liliShare insights and feedback to inform product development and roadmap planning. /liliParticipate in quarterly reviews with Customer Success leadership to assess progress and refine strategies. /li /ul h3Renewal Growth /h3 ulliDrive customer retention by fostering long-term relationships focused on value, not just renewal. /liliIdentify upsell and cross-sell opportunities that align with customer goals. /liliContribute to renewal and expansion targets by reinforcing HCL DX's business impact. /li /ul h3Digital Experience Expertise /h3 ulliMaintain a deep understanding of HCL DX capabilities—content creation, APIs, cloud deployment, and security. /liliAdvise customers on leveraging DX for initiatives such as modernization, migration to cloud-native environments, and user engagement optimization. /liliStay updated on product updates, new features, and best practices. /li /ul h3Qualifications /h3 ulli5–10 years of experience in Customer Success, Account Management, or Consulting roles. /liliStrong background in Digital Experience platforms or Enterprise Software solutions. /liliProven ability to engage senior stakeholders and drive measurable outcomes. /liliExcellent communication, presentation, and problem-solving skills. /liliFamiliarity with HCL DX or IBM WebSphere Portal/DX is highly preferred. /li /ul pCustomer success executive for HCL Digital Experience DX • Pavia (PV), ITALY /p /p #J-18808-Ljbffr