Job Description
Posted Thursday 23 April 2026 at 22:00
Job Overview
Support the Store Manager to manage all aspect of the store operations and lead the sales team members to ensure commercial objectives are achieved. Deputising Store Manager absence when required.
DimensionsFinancial: Store KPIs
People: indirectly lead the store team members
Impact: Impacts on the consumer experience in store and on the achievement of the stores KPIsResponsibilitiesDemonstrate excellent selling behaviours, being a role model to the sales team to consistently deliver personal key performance indicators
Support the Store Manager to engage, coach and develop the team to ensure the store delivers its sales targets and associated key performance indicators.
Oversee the sales floor, demonstrating excellent Floor Control skills to ensure the store is great place to shop.
Consistently review and utilise store CSAT insight to identify actions to improve the customer experience and store operations
Support in the delivery of store operations and Visual Merchandising principles to deliver best practice retail standards and create the required shopping experience
Continually upskill in knowledge of our products to be a product expert, role modelling and educating the team to utilise product knowledge to drive sales
Organise and prioritise required tasks to ensure business needs are met whilst protecting sales and service in store
Provide regular feedback to the team to motivate and engage to improve performance where required.
Support the Store Manager with managing people issues as they occur to avoid escalation into more complex issues
Build capability and understanding to effectively manage all aspects of the store in the absence of the store managerQualificationsGood retail experience including in a management role, leading a team
Strong coaching skills
Effective communicator who can provide clarity to individuals or team on what is required of them and why
Ability to inspire and motivate a