Our client is a multinational company, global leader in the engineering and manufacturing of industrial solutions. We are looking for the
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IT Help Desk
Position Summary:
The First Level IT Helpdesk provides frontline technical support to end users, ensuring smooth day-to-day IT operations. The role focuses on supporting Windows-based environments, resolving hardware and software issues and handling support tickets while documenting technical procedures to ensure business continuity and service quality.
KEY RESPONSIBILITIES
System Support and Management
• Provide first level technical support to users on Windows environment (client and server), on site and remotely
• Manage and administer Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive)
• Resolve hardware and software issues, ensuring business continuity
• Provide support for Meeting Rooms management
• Handle ticketing and document technical procedures
PROFESSIONAL EXPERIENCE/QUALIFICATIONS
Required Experience / Skills:
• Diploma in Information Technology, Computer Science or related technical field
• Minimum 3 years of experience in IT support or help desk roles
• Excellent knowledge of Windows 10/11 and Windows Server
• Good knowledge of Microsoft 365 and Microsoft cloud services
• Good level of technical English (written and spoken)
Key Competencies:
• Curiosity and willingness to learn
• Proactivity to take initiatives
• Flexibility to manage multiple priorities from different locations globally
• Can-do attitude and hands on approach
• Troubleshooting and Problem-solving
• Team oriented attitude and internal customer focus
• Passion for technology
• Confidentiality and integrity
Work place: Group Headquarter, Milan, on site. xdwybme
If you are interested in this role, please forward an up-to-date copy of your CV, authorizing the treatment of your personal data according to Dlgs. 196/03 & art. 13 GDPR 679/16 specifying:
RIF: ML126/26L to: