Location: Roma, Italy
Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to billions of digital interactions. Our technologies and services help banks exchange funds, cross borders, make energy smarter, and more. Over 30,000 organizations rely on us to verify identities, grant access to digital services, analyze data, and encrypt information to secure the connected world. Roma hosts our commercial offices to be close to customers and public administration.
Overall Purpose of the Job / Responsibilities
Develop close and confident relationships with customers to satisfy their needs. Manage communication and relations with customers. Take ownership of customers’ purchase orders from receipt to delivery and invoicing.
Main Activities / Tasks
* Act as the main interface with customers, account managers, and technical consultants during purchase order treatment.
* Manage orders once PO is received.
* Validate customers’ purchase orders according to the 'Thales Customer’s Purchase Order Review' process.
* Translate purchase orders into Thales order entry systems for planning.
* Coordinate shipment dates with manufacturing based on customer delivery requests.
* Acknowledge purchase orders within 48 hours of receipt.
* Coordinate order production, including artwork validation and payment conditions.
* Relay information between customers and planning departments.
* Follow up on orders until shipment and invoicing.
* Manage customer complaints and contribute to billing forecasts.
* Ensure accurate and timely entry of purchase orders into the backlog and update ERP systems accordingly.
* Send reports to customers and assist during customer visits.
* Manage return of materials and follow risk order procedures when necessary.
* Inform sales operations of non-forecasted purchase orders and record customer files as per internal checklists.
RequirementsKnowledge
* Experience in international sales administration and logistics.
* Proficiency with IT tools, especially Microsoft Office; ERP knowledge is a plus.
Skills
* Customer-oriented with good organizational skills.
* Self-initiatives, stress resistance, team player, and good intercultural communication skills.
* Proficiency in English and another language relevant to the area.
Interfaces
Internal: Planning, Sales Operations, Account Managers, Customer Service, Logistics, Credit Management, Finance, Technical Consultants. External: Customers, control companies, Chamber of Commerce.
Education & Qualifications
College education or higher.
Additional Information
Travel may be required for customer visits or training. All employees must adhere to ISO procedures, health and safety legislation, and company policies. Thales offers career mobility and flexible working options, supporting professional development across the globe.
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