Main MissionsEndowed with a great knowledge of the House and driven by a real passion for its products and their story, you take the customers on a unique journey through the universe of CHANEL and create a lasting relationship with them.
The WFJ Advisor will work with a team spirit alongside a diverse sales-team and report to the Deputy Manager W&FJ.Context; & EnvironmentAs the most precious expression of CHANEL's empowering vision of luxury, Watches & Fine Jewellery (W&FJ;) create legacy relationships between the product, employee and client.
To be a CHANEL Watches & Fine Jewellery Advisor is to embody the Brand style and values, acting as an ambassador for CHANEL W&FJ;'s iconic spirit and raising the awareness, desirability, and esteem of CHANEL's iconic W&FJ; collections.Responsible for conveying the allure of CHANEL's W&FJ; creations to clients via the human interaction that is at the heart of CHANEL's client experience, W&FJ; Advisors combine strong technical product knowledge with intuitive client sensitivity and a deep understanding of the history and vision of the House.
Connecting with clients to create a unique and memorable experience forms the basis of solid and lasting relationships that engender brand loyalty and trust, as both the W&FJ; Advisor and client journey together into the world of CHANEL Watches & Fine Jewellery, a journey that celebrates a shared passion for the products and history of the House.You are the human manifestation of the Boutique experience, taking clients on a unique and memorable journey into the world of CHANEL W&FJ.ResponsibilitiesBe; immaculately groomed and ready to greet clients warmly and with kindness, poised to embark on a personalized journey within the Boutique.Offer the ultimate client experience in a trustworthy and authentic manner.Tailor the journey to each client, offering special care to local clients.Present and sell any line of products.Propose the services made available by CHANEL.Identify prospective clients and create a bond with the aim of developing the client relationship in the future.Be co-responsible for greeting clients and maintaining the Boutique's appearance within the procedures set for tidying, visual merchandising and inventories.Know and apply the Boutique procedures.Collaborate with all the Boutique teams to ensure all métiers work together to constantly elevate the client experience.Excel at clienteling to build a loyal and engaged network of clients.Follow up with clients after each visit to the Boutique.Have full knowledge of one's existing clientele, and build a special relationship with each client.Develop a client database and build clients' loyalty to prolong the CHANEL W&FJ; experience beyond the visit to the Boutique.Combine the digital tools available with personalised special care and attention to establish a relationship between the client and the Brand.Propose client journey paths to the manager and engage with active and sleeping clients to develop relationships.Establish a relationship with prospective clients in order to recruit them.Propose client lists to the manager in order to draw up invitations to CHANEL events.Take charge of returns and After-Sales Services.Brand AmbassadorshipAppeal to clients' dreams and desire for CHANEL, combining the art of storytelling with solid knowledge of the Brand, its heritage, its modernity and its expertise.Work with the High-End Business teams to sell ultimate pieces.Accompany clients to CHANEL events and prepare new collection launches to inspire client dreams.Propose a CHANEL-style allure to each client and incite the client's desire through additional and complementary sales.Use and develop knowledge of the luxury field and W&FJ; trends to advise clients.Business GrowthDrive individual performance by being aware of personal objectives and forming action plans to reach them.Be familiar with the stock to develop personal sales performance.Report client feedback on the collections to managers.Collaborate with the Fashion teams to develop the client portfolio and engage Fashion clients with W&FJ.Embrace; a learning journey with a blended approach, using digital, in-person and individual resources, driven by personal curiosity, to develop the ultimate level of expertise and embody the Chanel client relational promise.
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