PService Manager – Lead and Develop the Service Business in Italy /ppAre you an experienced leader with a passion for driving service excellence in a dynamic, customer-focused environment? Do you have a strong technical background combined with commercial acumen? If so, we have an exciting opportunity for you to join our team as a Service Manager in Italy, where you’ll lead our service operations and ensure exceptional customer satisfaction. /ppbWho is Caljan? /b /ppWhen packages are loaded and unloaded by major logistics carriers, chances are they’ve been handled by a Caljan telescopic conveyor. We are the world’s leading producer of telescopic conveyors, and as part of our ongoing growth, we are expanding our service operations in Italy. Join us and help maintain our market-leading position. /ppLead Our Service Team – A Role with Strategic and Operational Impact /ppAs our Service Manager, you will lead and develop the service business in Italy, with both staff and commercial responsibilities. You will ensure that your team exceeds customer expectations and deadlines, while driving service sales, building strong relationships, and managing customer satisfaction. /ppbManagement Responsibilities : /b /pulliLead and develop the service team in Italy, including Service Coordinators (in the future) and Field Service Technicians. /liliManage recruitment, training, performance appraisals, and staff development in line with company policies and HR processes. /liliHandle performance evaluations, timecards, expense reports, and issue resolution. /liliDemonstrate strong leadership and team spirit to ensure a positive and efficient working environment. /li /ulpbGroup Responsibilities : /b /pulliAs a member of the Global Aftermarket Leadership Team, contribute to the development and execution of the Aftermarket strategy. /liliImplement best practices across service units globally. /li /ulpbPosition Responsibilities : /b /pulliDrive profitable revenue in service, spare parts, installation, retrofits, and warranties to maximize service profits. /liliProactively follow up on quotations and service offerings, building strong customer relationships. /liliEnsure high-quality resolution of customer queries, and oversee service, installations, and warranty topics. /liliLead a strong Service Team in Italy, including back-office functions and Field Service Technicians. /liliManage the scheduling of repair and service work to optimize efficiency. /liliTrack department KPIs and ensure continuous improvement. /liliProvide ongoing training for Field Service Technicians and ensure compliance with safety standards. /liliOversee fleet management, ensuring service vehicles are properly maintained and equipped. /liliMaintain up-to-date technical knowledge on all products and services. /liliManage local service contractors and ensure high standards at customer sites. /li /ulpbEducation /b /pulliRelevant technical education (B.Sc. or M.Sc.) in Mechanics, Electronics, or similar, with knowledge of electrical components and software interfaces. /liliAdditional commercial or leadership education in Service Management or similar is highly preferred. /li /ulpbExperience /b /pulliMinimum 3 years of experience as a Service Manager or in a similar position with both technical and commercial responsibilities. /liliExperience in the machine building industry or other technically complex environments. /liliFamiliarity with global work environments and collaborating with stakeholders across multiple countries. /liliExperience in customer relations and negotiating service contracts. /liliPrior experience in building and developing service organizations is a plus. /liliExperience in the logistics industry is an advantage. /li /ulpbCompetences /b /pulliProven leadership experience (2-3 years) in management positions, with the ability to drive a service department independently. /liliStrong communication skills with internal and external stakeholders. /liliSolid supervisory, customer relations, and commercial skills. /liliCustomer-focused, with the ability to understand needs, negotiate contracts, and deliver results. /liliOrganized, detail-oriented, and capable of exceeding customer expectations. /liliAbility to handle pressure while maintaining a positive attitude. /liliInternational mindset with cultural understanding. /liliWillingness to travel 15-30 days per year to other Caljan entities and customers in Italy. /li /ulpbLanguage Skills /b /pulliItalian and English proficiency, both spoken and written, is essential. /li /ulpbWe offer /b /pulliA strategic role in a global, growth-oriented company with significant opportunities for professional development. /liliA collaborative working environment with skilled colleagues and a strong team spirit. /liliThe chance to make a real impact on our service operations in Italy and globally. /liliA workplace that values initiative, responsibility, and diversity. /li /ulpbReady to Join Us? /b /ppPlease submit your application and CV as soon as possible via the apply button. We review applications continuously and will hire as soon as we find the right candidate. /ppLearn more about us at : /ppJ-18808-Ljbffr /p #J-18808-Ljbffr