PpOur client is a leading European telecommunications group with operations across multiple countries. Through its Italian operations, the company partners with top global satellite and telecom operators, delivering end-to-end solutions—from network design and build to operations and optimisation. At the core of its offering is a high-performance Network Operations Center (NOC), supporting mission-critical environments where reliability is essential. /p h3Role Description /h3 pWe are looking for a Service Manager / Technical Team Leader to lead and evolve the NOC, combining telecom engineering expertise with AI-driven operations (AIOps). This role will act as the technical anchor (L2/L3) for the NOC team while driving the introduction of Machine Learning and AI solutions to enhance monitoring, incident management, and predictive operations. This is a high-impact role for someone who combines technical depth, leadership, and a strong innovation mindset. /p h3Key Responsibilities /h3 ul liAct as L2/L3 technical lead for NOC operations /li liImprove performance, incident resolution, and service quality /li liDefine and execute the AI/AIOps strategy for operations /li liEvaluate and implement monitoring platforms and AI tools in a multi‑vendor environment /li liIntegrate AI solutions with monitoring, ticketing, CMDB, and network systems /li liWork closely with the NOC team to train and refine ML models using operational data and knowledge bases /li liEnable AI‑assisted decision support for incident management and troubleshooting /li liBuild and maintain knowledge bases and operational procedures /li liCollaborate with engineering teams on technical documentation and reporting /li liInterface with international clients and partners /li /ul h3Qualifications /h3 ul liDegree in Telecommunications, Computer Science, or related field /li liProven experience in telecommunications technologies /li liFluent in English (written and spoken) /li liEligibility to work with public sector entities in Italy /li /ul h3Location Travel /h3 pBased in Scalo Milano (South Milan). Hybrid working available. Occasional short business trips (1–3 days) within Europe. /p h3Ideal Candidate Snapshot /h3 ul li5+ years of experience as a Telecom Engineer with hands‑on exposure to NOC environments, satellite or cellular networks /li liProven ability to operate as an L2/L3 technical expert and lead operational teams /li liStrong interest or experience in AI/ML, AIOps, or advanced monitoring platforms /li liSkilled in improving incident management, performance, and operational efficiency /li liComfortable working in multi‑vendor, complex telecom environments /li liCandidate to already have Work Permit not need sponsorship /li /ul pService Manager - AI Telecom/Satellite/Cellular Networks Pordenone, IT /p /p #J-18808-Ljbffr