What you will do:
Per il seguente ruolo potrebbero essere richieste diverse soft skill ed esperienze.
La preghiamo di consultare attentamente la panoramica riportata di seguito.
Handle inbound calls and digital interactions (email, back-office tasks) with professionalism and empathy.
Assist customers with package pickup and delivery requests, shipment tracking, claims processing, billing inquiries, and account setup.
Provide technical support for logistics systems and respond to general service questions.
Resolve customer complaints and escape complex issues following documented procedures.
Maintain high levels of ownership, efficiency, and customer satisfaction in every interaction.
Receive ongoing training to stay up-to-date with procedures, tools, and service standards.
Requirements:
Excellent Italian language skills (spoken and written).
Very good English language skills.
Strong communication and problem-solving skills.
Familiarity with digital tools and multitasking across systems.
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Previous experience in customer service or logistics support is a plus.
What We Offer:
Relocation support: Flights, accommodation & housing assistance—all at no cost to you
Competitive monthly salary (14 salaries per year)
Health care benefits and numerous other discounts
Full training by certified instructors
Professional growth & development opportunities
Special events as well as community & social responsibility initiatives
Free online Greek language courses
State of the art premises, providing a great working environment with relaxing break areas
Work for a Great Place to Work–Certified Company that fosters diversity
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