Front Office Supervisor - Franchise
**Job Requirements**
The Spring House Hotel Rome Vatican, Tapestry Collection is recruiting a highly motivated and experienced Front Office Supervisor to join our team at our newly opened hotel in Rome, Italy. As a Front Office Supervisor, you will be responsible for overseeing all front office activities, ensuring exceptional customer service, and providing assistance to guests. You will also be responsible for supervising Front Office Operations.
Key Responsibilities:
- Oversee all front office activities, including check-in/check-out, reservations, and guest assistance
- Ensure exceptional customer service is provided to all guests
- Manage hotel services, products, and pricing to maximize revenue and guest satisfaction
- Fluent in Italian and English to effectively communicate with guests and team members
- Handle and resolve any guest complaints or issues in a timely and professional manner
- Train and supervise front office staff to ensure high-quality service is maintained
- Collaborate with other departments to ensure smooth operations and guest satisfaction
- Monitor and maintain inventory of front office supplies and equipment
- Stay updated on industry trends and implement best practices to improve front office operations
Qualifications:
- Minimum of 3 years of experience in front office operations, preferably in a supervisory role
- Excellent customer service and problem-solving skills
- Strong leadership and communication skills
- Proficient in Microsoft Office and hotel management software
- Fluent in Italian and English languages
- Ability to work flexible hours, including weekends and holidays
**Disclaimer**
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.
đź“Ś Front Office Supervisor - Franchise
🏢 Hilton
đź“Ť Roma